結合CPFR於能力成熟度整合模式之研究

Combining Collaborative Planning Forecasting Replenishment with Capability Maturity Model Integration

廖晉宏(liao chin hung)

指導教授 ： 廖岳祥

亞洲大學/資訊學院/資訊工程學系碩士班/碩士(2007年)

摘要

近年來，由於科技的進步，企業之間的競爭壓力也隨之升高，導致產品生命週期大幅縮短，產品客製化的要求增加，使得速度化、彈性化，以及同步化，成為企業生存的主要關鍵。為了增加企業組織的競爭力，以及有效改善企業組織流程，台灣政府對能力成熟度整合模式(Capability Maturity Model Integration, CMMI)導入軟體產業的大力推廣與補助，使企業建立組織流程持續改善機制，藉以提升組織的競爭力及提供良好品質的產品。
由於供應鏈上夥伴成員間彼此互信不足及日益複雜的運作問題產生，必須建立供應鏈協同管理、整合資訊及營運作業同步化，以達到準時交貨、降低缺貨率與存貨成本，進而增進供應鏈成員彼此的合作關係。協同規劃、預測、補充(Collaborative Planning, Forecasting Replenishment, CPFR)是供應商協同合作的應用實務，讓合作夥伴運用資訊科技分享與預測補貨資訊，建立一整體供應鏈的銷售預測模式，消除各成員之間的藩籬。最終，達成減少整體供應鏈的庫存成本，並增加商品的可利用率與銷售量。
本研究嘗試以美國VICS 協會(Voluntary Interindustry Commerce Standards)提出的CPFR 模式，應用CMMI 之專案管理領域(Project Process Area)的供應商協議管理做為規範，以IDEAL 為導入之基本精神，並採用相關的供應鏈管理工具，用於CMMI 導入時的評估工作。此外，本研究建置一套供應商協議管理資訊系統，透過電子化的平台進行銷售活動問卷之設計、供應商協議管理的流程進度與工作項目完成進度監控，以利進行CMMI 流程的最佳化，進而快速改善產品與服務品質。

關鍵字

CMMI、供應商協議管理、CPFR、IDEAL、流程改善

並列摘要

In recent years, due to the advance of technology, increasing competitiveness between enterprises, the product life cycles are much shortened and the requirements of product customization are increased. Thus speed, flexibility, and synchronization have become the key factors for the enterprise to survive. To increase the competitiveness and effectively improve the organization processes of enterprises, Taiwan government promotes and fully supports the software industries to apply Capability Maturity Model Integration (CMMI) for the enterprises to construct their own continuous process improvement mechanisms. The purpose is to enhance the competitiveness of the organization and deliver better quality products.
Because of the lack of mutual reliance among the supply chain partners and the more complicated operation problems, establishing supply chain collaboration management, integrating information, and synchronizing operations are necessary for on-time delivery and reducing the short-supplied rate and inventory cost. Eventually, it will improve the relationships among the supply chain partners. Collaborative Planning, Forcasting Replenishment (CPFR) is the practice of supplier collaboration, and it can provide the collaborative partners to apply information technology to share and forcast the replenishment information. Also, it can help construct the sales prediction model for etire supply chain, and narrow down the gaps among collaborartive partners. Ultimately, it will reduce the inventory costs of entire supply chain, and increase the product availability and sales amount.
This research applies the CPFR model proposed by VICS Association, and adopts IDEAL to the Supplier Agreement Management of Project Management Process Area in CMMI. Some supply chain management related tools are utilized as evaluation tools during the CMMI adoption. Furthermore, a supplier agreement process management information system is constructed in this research to provide an electronic platform for sales questionnaire design, supplier agreement management process progress and tsaks monitoring, and eventually to optimize the CMMI processes and to improve the product and service qualities efficiently.

並列關鍵字

CMMI, Supplier Agreement Management, CPFR, IDEAL, Process Improvement

參考文獻

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