家庭暴力社工員專業服務困境與改進措施之研究

Difficulties Encountered by Social Workers in the Service Delivery of Family Violence and Their Coping Measures

鄭瑞隆(Jui-Leng Cheng)

《犯罪學期刊》 7卷2期 (2004/12) Pp. 129-163

https://doi.org/10.29607/ZHWHGX.200412.0004

摘要

社會工作員是負責介入家暴事件與處遇家暴兩造的核心人物，社工員以其專業的學識與技能，依照法律的規範與個案的特殊需要，在有限的時間壓力下進行評估，在有限的資源之下進行「綜融式」的全面服務(generic and comprehensive services)。為了瞭解社工員在進行家暴服務傳輸過程所遭遇的困難與可能的改進措施，本研究以中南部某縣政府家暴社工員13人為對象，進行深度訪談研究，獲得顯著的研究發現，並對於如何改善該縣家暴服務傳輸提出具體的建議，這些研究發現與建議也對台灣地區其他縣市改善家暴服務傳輸具有參考作用。

關鍵字

家庭暴力 ； 服務傳輸 ； 服務困境

並列摘要

Social workers have been playing pivotal roles in the intervention and treatment of family violence (FV) cases in which they carry out generic and comprehensive services for the good of clients based on their professional expertise and skills. Under limited time frame and regulation, they are expected to provide satisfactory services for various kinds of clientele in unique need. In order to learn the difficulties encountered by FV social workers, in-depth interviews were undertaken with 13 governmental social workers in a south-middle county of Taiwan. Difficulties in dealing with FV cases and FV service delivery had been thoroughly explored and some possible measures for improving FV service delivery were also discussed. Some feasible solutions for the amelioration of FV service delivery has been raised in this article. And, to a certain degree, the recommendation should be worthy of noting for the other public social work sectors in charge of FV service delivery.

並列關鍵字

Family violence ； Service delivery ； Difficulties in service delivery

參考文獻

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鄭瑞隆()。,未出版。