兒童少年福利服務資源網絡連結現況與影響因素之探討：以屏東縣為例

為能夠瞭解兒童少年福利服務資源網絡連結現況與相關影響因素，本文以屏東縣境內有提供兒童少年福利服務的255個非營利組織為研究母體進行研究。為能獲取完整資料，採取普查方式。研究者參考相關文獻自行設計問卷，並透過郵寄問卷進行資料收集，歷經約六個月，共獲得有效樣本189個，回收率74.1%。研究結果發現，在189個有效樣本中，有67.2%為了組織運作，與其他組織產生了資源網絡連結；並且所連結的組織次數總共367次，其中以社會福利服務居多數，公部門占三分之一。促成連結的原因主要是尋求協助；連結方式是以電話、傳真、e-mail為主；產生的連結關係形態是以聯合計劃執行活動排名第一，其次依序為個案轉介、服務場地設備支援、資料刊物分享。此外，研究結果發現，服務方式數、立案主管機關、是否聘僱社工員是影響研究樣本連結組織數的重要因素；連結組織數則是影響連結結果滿意度的最重要因素。

關鍵字

組織特徵；兒童少年；資源網絡；連結關係

並列摘要

To understand the present situation of child-adolescent service resource network linkage and its significant factors, 255 non-profit organizations which provide child-adolescent welfare service in Pingtung County are used as study samples. In order to obtain comprehensive information, census is used. The researcher refers to relevant literature and designs her own questionnaires forwarded by mail. Within 6 months, 189 valid samples are collected; the response rate is 74.1%. Among those 189 valid samples, 67.2% has formed resource network linkage with other organizations to maintain their own operation. The number they have linked themselves with other organizations is 367, in which most organizations belong to social welfare service, and governmental sectors account for one third. The reason of forming linkage is to look for assistance, and mainly through phone calls, faxes and e-mails. With regard to the types of linkage relationship, planning and executing activities together takes the first place, followed by case referral, service place and equipment support, and information & publications sharing. As for how many organizations the study sample would like to link with, it depends on the service project number, the authority concerned and the employment of social workers. What's more, the number of linkage organizations is the important factor that can influence the linkage satisfaction.