職業重建專業人員對於職業重建個案管理員職務功能之看法

Job Functions of Vocational Rehabilitation Case Managers: Perspectives of Vocational Rehabilitation Professionals

莊巧玲(Chiao-Ling Chuang) ； 吳明宜(Ming-Yi Wu)

《復健諮商》 6期 (2013/06) Pp. 1-24

摘要

本研究旨在調查現職的職業重建專業人員對於各縣市政府職業重建服務窗口之職業重建個案管理員職務功能的看法，並進一步分析專業人員之間看法的差異。希望藉此對於職業重建個案管理員的專業養成需求提出建議，以促進職業重建服務專業化。本研究使用問卷調查法，以Chan, Leahy和Saunders（2003）編制的『復健技能問卷修訂版』為研究工具，針對職訓局2011年補助之職業重建個案管理員、職業輔導評量人員與就業服務人員進行調查，共蒐集到201份有效問卷，有效回收率48%。本研究獲致下列結論：（一）我國職業重建專業人員認為職管員的職務功能以「個案管理」和「職業諮詢與諮商」最為重要，且此看法不受背景變項影響；但是51歲以上者較30歲以下者顯著重視「評估」和「專業倡導」職務；（二）我國職業重建專業人員認為職管員的七項職務功能以「個案管理」的實施頻率最高，且此看法不受背景變項影響；（三）「個案管理」為職業重建個案管理員職務之核心；和（四）職業重建個案管理員自評準備度不足以勝任其職務功能，特別是在運用職業資訊與研究結果、資源協商與權益倡議、和新進人員督導等方面的知能。

關鍵字

職業重建專業人員 ； 職業重建個案管理員 ； 職務功能

並列摘要

The purpose of this study was to explore the vocational rehabilitation (VR) professionals' viewpoints regarding the job functions of vocational rehabilitation case managers. Background variables were also investigated to see their influences on the viewpoints. Suggestions based on the results will be used to promote the professional development of VR case managers as well as to professionalize VR services.The study was conducted by using survey research method, employing a translated Rehabilitation Skills Inventory-Revised (Chan, Leahy & Saunders, 2003) as the instrument. Intended subjects were vocational rehabilitation case managers, vocational evaluators, and job placement specialists who were paid by the Bureau of Employment and Vocational Training in 2011. An effective sample of 201 participants was collected and the respondent rate was 48%.The conclusions of this study were as follows: (1) the most important job function of VR case managers was Case Management, followed by Vocational Counseling and Consultation, and background variables did not differ the VR professionals' viewpoints; however, those who aged 51 and above considered Conducting Assessments and Practicing Professional Advocacy more important than those who were under age 30; (2) the most frequently performed job function of VR case managers was Case Management, and background variables did not differ the VR professionals' viewpoints; (3) Case Management was seen as the core job function of VR case managers; and (4) VR case managers considered themselves under-prepared for their job functions, especially in applications of occupational information and research outcomes, resource negotiation and advocacy for rights, as well as supervision of new personnel.

並列關鍵字

vocational rehabilitation professionals ； vocational rehabilitation case managers ； job functions