|
Alam, I. 2002. An exploratory investigation of user involvement in new service development. Journal of the Academy of Marketing Science 30(3): 250-261 Alam, I. 2006. Service innovation strategy and process: a cross-national comparative analysis. International Marketing Review 23(3): 234 – 254 Alam, I. and Chad Perry. 2002. A customer-oriented new service development process. Journal of Service Marketing 16(6):515-34 Alan, I. 2002. An Exploratory Investigation of User Involve in New Service Development. Journal of Academy of Marketing Science 30(3):250-261 Albrecht, K., and Ron Zemke. 2002 . Service America in the New Economy New York: McGraw-Hill, Inc. Andreassen, Tor W. and Sandra Streukens. 2009. Service innovation and electronic word-of-mouth: is it worth listening to? Managing Service Quality 19(3):249-265 Atuahene-Gima, K.1996. Differential Potency Factors Affecting Innovation Performance in Manufacturing and Service Firms in Australia. Journal of Product Innovation Management 13(1):35-52 Berry, L.L., Venkatesh Shankar, Janet Turner Parish, Susan Cadwallader and Thomas Dotzel. 2006. Creating new markets through service innovation. Sloan Management Review 47 (2):56-63 Boden, M and Ian Miles. 2000. Services and the knowledge-Based Economy Continuum, London, UK: Routledge Bowers, M. R. 1989 Developing New Service: Improving the Process Makes It Better. The Journal of Service Marketing 3(1): 15-20 Cardellino, P. and Edward Finch. 2006. Evidence of systematic approaches to innovation in facilities management. Journal of Facilities Management 4 (3):150-66. Chapman, Ross L., Claudine Soosay and Jay Kandampully. 2003. Innovation in logistic services and the new business model: a conceptual framework. International Journal of Physical Distribution and Logistics Management. 33(7): 630-50. Chen, Ja-shen and and H.T. Tsou. 2007. Information technology adoption for service innovation practices and competitive advantage: the case of financial firms. Information Research 12(3):314. de Brentani, U. 2001. Innovative versus incremental new business services: different keys for achieving success. Journal of Product Innovation Management 18(3):169-87 de Vries, Erik J. 2006. Innovation in services in networks of organizations and in the distribution of services. Research Policy 35(7):1037-51. den Hertog, P. and Rob Bilderbeek.1999. Conceptualising Service Innovation and Service Innovation Patterns. Research Program on Innovation in Service (SIID) for the Ministry of Economic Affairs, Dialogic, Utrecht. Flint, Daniel J. and Robert B. Woodruff. 2001. The Initiators Of Changes In Customers’ Desired Value. Industrial Marketing Management 30(4): 321–337. Flint, Daniet J., Everth Larsson, Britta Gammetgaard, and John T. Mentzer. 2005. Logistics innovation: a customer value-oriented social process. Journal of Business Logistics 26(1) :113-47. Forfas 2006. Services Innovation in Ireland - Options for Innovation Policy. http://www.forfas.ie/media/forfas060928_services_innovation_full_report.pdf Gadrey, J., Faiz Gallouj and Olivier Weinstein. 1995. New modes of innovation: how services benefit industry. International Journal of Service Industry Management 6(3): 4-16. Gallouj, F. 2002. Innovation in the Service Economy- The New wealth of nations Cheltenham, UK: Edgar Elgar Publishing Limited Gilliland, David I. 2003. Toward a Business-to-Business Channel Incentives Classification Scheme. Industrial Marketing Management 32(1): 55–67. Glaser, Barney G. and Anselm L. Strauss. 1967. The Discovery of Grounded Theory Aldine, Chicago, IL. Goldstein, Susan Meyer, Robert J., JoAnn D. and Jay R. 2002.The service concept: the missing link in service design research? Journal of Operations Management 20(2): 121-34. Grawe, Scott J., Haozhe Chen, and Patricia J. Daugherty. 2009. The relationship between strategic orientation, service innovation, and performance. International Journal of Physical Distribution & Logistics Management 39(4):282-300 Hipp, Christiane and Hariolf Grupp. 2005. Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies. Research Policy 34(4):517-535 Hurmelinna-Laukkanen, Pia and Paavo Ritala. 2010. Protection for profiting from collaborative service innovation. Journal of Service Management 21(1):6-24 IfM and IBM. 2008. Succeeding through service innovation: A service perspective for education, research, business and government. Cambridge, United Kingdom: University of Cambridge Institute for Manufacturing. Johne, A. and Chris Storey. 1997. New service development: a review of the literature and annotated bibliography. European Journal of Marketing 32(3):184-251 Kuusisto,J. 2005. Innovation and knowledge-Intensive Service Activities, Paris: OECD Publishing. Kuusisto,J. 2005. Innovation and Knowledge-Intensive Service Activities. Paris,France: OECD Lievens, A. and Rudy k. Moenaert. 2000. New service teams as information-processing systems: reducing innovative uncertainty. Journal of Service Research 3(1):46-65 Menor, Larry J., Mohan V. Tatikondoa and Scott E. Sampson. 2002. New service development: areas for exploitation and exploration. Journal of Operations Management 20(2) 135-157. Metcalfe, S. and Ian Miles. 2000. Innovation Systems in the Service Economy: : measurement and case study analysis Boston, Mass: Kluwer Academic Publishers Miles, I. 2000. Service innovation: coming of age in the knowledge based economy. International Journal of Innovation Management 4 (4): 371-89. Miles, I. 2008. Patterns of innovation in service industries. IBM Systems Journal 47(1):115-128 Nijssen, Edwin J., Bas Hillebrand, Patrick A.M. Vermeulen and Ron G.M. Kemp. 2006. Exploring product and service innovation similarities and differences. International Journal of Research in Marketing 23(3):241-51. Noor, Mohd Nazali Mohd and Michael Pitt. 2009. A critical review on innovation in facilities management service delivery. Facilities 27(5):211-228 Oke, Adegoke. 2007. Innovation types and innovation management practices in service companies. International Journal of Operations & Production Management 27(6):564-587 Smith, Anne M. and Moira Fischbacher. 2005. New service development: a stakeholder perspective. European Journal of Marketing 39 (9):1025-1048. Song, M., Anthony Di Benedetto and Lisa Song . 2000. Pioneering advantage in new service development: a multi-country study of managerial perceptions. Journal of Product Innovation Management 17(5): 378-92 Storey, C. and Kelly D. 2001. Measuring the performance of new service development Activities. The Service Industries Journal 21( 2): 71-90 Strauss, Anselm L. and Juliet M. Corbin. 1990. Basic of Qualitative Research: Grounded Theory Procedures and Techniques, Sage, Newbury Park, CA. Tether, Bruce S. 2002. Who co-operates for innovation, and why An empirical analysis. Research Policy 31(6):947-967 Tether, Bruce S. and Abdelouahid Tajar. 2008. The organisational-cooperation mode of innovation and its prominence amongst European service firms. Research Policy 37 (4): 720-39. Tether, Bruce S. and Christiane Hipp. 2002. Knowledge intensive, technical and other services: patterns of competitiveness and innovation compared. Technology Analysis and Strategic Management 14(2): 163-182. Tidd, J. and Frank M. Hull. 2003. Service innovation: organizational response to technological opportunities and market imperatives London: Imperial College Press. van Ark, B., Lourens Broersma and Pim den Hertog. 2003. Services Innovation, Performance and Policy: A review. University of Groningen and DIALOGIC. http://www.ggdc.net/pub/SIID_papers/synthese%20paper.pdf van der Aa, W. and Tom Elfring. 2002. Realizing innovation in services. Scandinavian Journal of Management 18(2):155-171 Zeithaml, Valarie A., A. Parasuraman, and L.L.Berry. 1985. Problems and strategies in services marketing. Journal of Marketing 49( 2): 33-48. Zeithaml, Valarie A., Mary Jo Bitner and Dwayne D. Gremler. 2000. Services Marketing: Integrating Customer Focus across the Firms New York, NY: McGraw-Hill
|