本研究目的在於針對高等教育之老師與學生族群，提出一套適合使用於教學情境之電子書閱讀器功能概念設計。研究問題包含兩個部分：1. 高等教育教學情境下老師與學生之使用者行為與需求研究；2. 電子書閱讀器之概念設計與呈現。基於探討使用者需求進而提出電子書閱讀器之功能設計概念為目的，本研究以互動設計的方法概念為出發，從使用者需求分析開始，透過情境脈絡調查的方式，實地參與觀察老師與學生使用者的教育與學習行為需求。
最後，本研究綜合行為觀察與訪談結果，以及研究過程中建立之工作模型與人物誌與情境進行電子書閱讀器的功能概念設計，提出六大行為面向之功能概念。最後將功能概念的設計透過典型故事描述的方式更完整融入使用情境，同時透過情境探索的方式進行功能概念之評估，以了解電子書閱讀器是否符合高等教育教學情境下之使用者行為與需求，並整理提出「討論區功能設計、功能概念的操作問題、科技介入所產生的距離感」共三個面向的建議與討論，作為結果之進一步修正與未來研究方向建議。

第一章 緒論 p.10
1.1 研究背景
1.2 研究目的
1.3 名詞解釋
1.3.1 電子書閱讀器
1.3.2 互動設計
1.3.3 情境脈絡調查
1.3.4 劇本導引
1.4 論文研究架構
第二章 文獻探討 p.19
2.1 電子書閱讀器應用於教育
2.1.1 電子書閱讀器應用於教育之相關研究
2.1.2 現有電子書閱讀器產品
2.2 互動設計
2.2.1 互動設計概念
2.2.2 情境式設計
2.2.3 劇本導引法
2.3 小結
第三章 研究方法 p.38
3.1 研究設計與執行
3.1.1 使用者問卷調查
3.1.2 情境脈絡調查
3.1.3 資料整理分析
3.1.4 概念設計
3.2 研究流程
3.3 研究對象
第四章 研究結果 p.46
4.1 研究結果分析
4.2 線上問卷結果分析
4.3 情境脈絡調查與訪談結果
4.3.1 親和圖資料說明呈現
4.3.2 工作模型呈現
4.3.3 人物誌與情境故事
4.4 小結
第五章 概念設計與評估 p.92
5.1 設計概念呈現
5.1.1 主要功能設計
5.1.2 規格與操作建議
5.2 劇本導引法呈現
5.2.1 劇本人物
5.2.2 劇本故事
5.3 設計概念評估
5.3.1 評估方法：情境探索（scenario-based probe）
5.3.2 評估對象
5.3.3 評估結果
5.4 小結
第六章 結論與建議 p.109
6.1 結論
6.2 研究限制
6.3 未來研究方向
參考文獻 p.113
附錄 p.118

[1] Aaltonen, M., Mannonen, P., Nieminen, S., & Nieminen, M. (2011). Usability and compatibility of e-book readers in an academic environment: A collaborative study. IFLA journal, 37(1), 16-27. doi: 10.1177/0340035210396775
[2] Barnes, S. J., & Huff, S. L. (2003). Rising sun: iMode and the wireless Internet. Communications of the ACM, 46(11), 78-84.
[3] Behler, A., & Lush, B. (2010). Are You Ready for E-readers? The Reference Librarian, 52(1-2), 75-87. doi: 10.1080/02763877.2011.523261
[4] Benyon, D., Turner, P., & Turner, S. (2005). Designing interactive systems : people, activities, contexts, technologies: Addison Wesley.
[5] Beyer, H., & Holtzblatt, K. (1998). Contextual design: defining customer-centered systems: Morgan Kaufmann.
[6] Bias, R. (1991). Interface-Walkthroughs: efficient collaborative testing. Software, IEEE, 8(5), 94-95.
[7] Bias, R. G. (1994). The pluralistic usability walkthrough: Coordinated empathies.
[8] Biljon, J. v., & Kotze, P. (2007). Modelling the factors that influence mobile phone adoption. Paper presented at the Proceedings of the 2007 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries, Port Elizabeth, South Africa.
[9] Campbell, R. L. (1992). Will The Real Scenario Please Stand Up? ACM SIGCHI Bulletin 24(2), 6-8. doi: 10.1145/142386.1054872
[10] Chen, N., Guimbretiere, F., Dixon, M., Lewis, C., & Agrawala, M. (2008). Navigation techniques for dual-display e-book readers. Paper presented at the Proceeding of the twenty-sixth annual SIGCHI conference on Human factors in computing systems, Florence, Italy.
[11] Chen, Y. S., Kao, T. C., & Sheu, J. P. (2003). A mobile learning system for scaffolding bird watching learning. Journal of Computer Assisted Learning, 19(3), 347-359.
[12] Chou, S., Stu, J., Lin, Y., & Hsieh, W. (2010). Toward computer-based learning: A taxonomy of ebook readers.
[13] Cooke, R., & French, D. P. (2008). How well do the theory of reasoned action and theory of planned behaviour predict intentions and attendance at screening programmes? A meta-analysis. Psychology & Health.
[14] Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. Mis Quarterly, 319-340.
[15] Freedman, T. (2009). A Kindle in Every Backpack: A Proposal for eTextbooks in American Schools. The New Democratic Leadership Council.
[16] Gorissen, C. (2009). Towards an educational model of eReaders in education. IPO rapportenreeks. doi: citeulike-article-id:7136192
[17] Gunter, M. A. (2002). 教學模式: 五南圖書出版股份有限公司.
[18] Gunter, M. A., Estes, T. H., & Schwab, J. H. (2003). Instruction: A Models Approach (賴慧玲, Trans.): Allyn and Bacon.
[19] Guo, Q., Johnson, C. A., Unger, J. B., Lee, L., Xie, B., Chou, C. P., . . . Pentz, M. A. (2007). Utility of the theory of reasoned action and theory of planned behavior for predicting Chinese adolescent smoking. Addictive behaviors, 32(5), 1066-1081.
[20] Helfer, D. (2000). E-books in libraries: Some early experiences and reactions. Searcher, 8(9), 63-65.
[21] Hernon, P., Hopper, R., Leach, M. R., & Saunders, L. L. (2007). E-book use by students: Undergraduates in economics, literature, and nursing. The Journal of Academic Librarianship, 33(1), 3-13.
[22] Holtzblatt, K., Wendell, J. B., & Wood, S. (2005). Rapid contextual design: a how-to guide to key techniques for user-centered design: Morgan Kaufmann.
[23] Hsu, M. H., Yen, C. H., Chiu, C. M., & Chang, C. M. (2006). A longitudinal investigation of continued online shopping behavior: An extension of the theory of planned behavior. International Journal of Human-Computer Studies, 64(9), 889-904.
[24] Janssens, G., & Martin, H. (2009). The Feasibility of E-Ink Readers in Distance Learning: A Field Study. International Journal of Interactive Mobile Technologies (iJIM), 3(3), pp. 38-46.
[25] Karahanna, E., Straub, D. W., & Chervany, N. L. (1999). Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs. Mis Quarterly, 183-213.
[26] Katz, M. L., & Shapiro, C. (1986). Technology adoption in the presence of network externalities. The journal of political economy, 822-841.
[27] Krueger, R. A., & Casey, M. A. (2000). Focus groups: a practical guide for applied research: Sage Publications.
[28] Krueger, R. A., & Casey, M. A. (2003). 焦點團體訪談. 台北市: 濤石文化事業有限公司.
[29] Kuniavsky, M. (2003). Observing the user experience: a practitioner's guide to user research: Morgan Kaufmann.
[30] Landoni, M. A. (2008). The active reading task: e-books and their readers. Paper presented at the Proceeding of the 2008 ACM workshop on Research advances in large digital book repositories, Napa Valley, California, USA.
[31] Nardi, B. A. (1992). The use of scenarios in design. ACM SIGCHI Bulletin, 24(4), 13-14.
[32] Nielsen, J. (1994). Usability inspection methods.
[33] Norman, D. A. (2007). 設計&日常生活 (卓耀宗, Trans.): 遠流出版事業股份有限公司.
[34] Olsen, G. (2004). Persona Creation and Usage Toolkit. Retrieved November, 2, 2004.
[35] Pattuelli, M. C., & Rabina, D. (2010). Forms, effects, function: LIS students' attitudes towards portable e-book readers. Paper presented at the Aslib Proceedings.
[36] Pavlou, P. A., & Fygenson, M. (2006). Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior. Management Information Systems Quarterly, 30(1), 8.
[37] Perfetti, C. (2001). Personas: Matching a Design to the Users' Goals, 2011, from http://www.uie.com/articles/personas/
[38] Preece, J., Rogers, Y., & Sharp, H. (2006). 互動設計: 跨越人-電腦互動 (陳建雄, Trans.): 全華科技圖書股份有限公司.
[39] Preece, J., Rogers, Y., & Sharp, H. (2007). Interaction design: beyond human-computer interaction (2 ed.): Wiley.
[40] Rao, S. S. (2004). Electronic book technologies: an overview of the present situation. Library Review, 53(7), 363-371.
[41] Rogers, E. M. (1995). Diffusion of innovations. New York: Free Press.
[42] Rogers, E. M. (2003). Diffusion of Innovations, 5th Edition. New York: Simon & Schuster.
[43] Shelburne, W. (2009). E-book usage in an academic library: User attitudes and behaviors. Library Collections, Acquisitions, and Technical Services, 33(2-3), 59-72.
[44] Shurtz, S., & von Isenburg, M. (2011). Exploring e-readers to support clinical medical education: two case studies. Journal of the Medical Library Association: JMLA, 99(2), 110. doi: 10.3163/1536-5050.99.2.002
[45] Stone, N. (2008). The e-reader industry: Replacing the book or enhancing the reader experience? Scroll, 1(1).
[46] Succi, M. J., & Walter, Z. D. (1999). Theory of user acceptance of information technologies: an examination of health care professionals.
[47] Temos, J., & Goldstein, S. (2009). The E-reader Pilot at Princeton (pp. 41): Educational Technologies Center of Princeton University.
[48] Thayer, A., Lee, C. P., Hwang, L. H., Sales, H., Sen, P., & Dalal, N. (2011). The imposition and superimposition of digital reading technology: the academic potential of e-readers. Paper presented at the Proceedings of the 2011 annual conference on Human factors in computing systems, Vancouver, BC, Canada.
[49] UPA. Designing the User Experience, 2011, from http://www.upassoc.org/upa_publications/ux_poster.html
[50] Venkatesh, V. (2000). Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model. Information systems research, 11(4), 342-365.
[51] Venkatesh, V., & Davis, F. D. (1996). A model of the antecedents of perceived ease of use: Development and test*. Decision Sciences, 27(3), 451-481.
[52] Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. Mis Quarterly, 425-478.
[53] Venkatesh, V., Speier, C., & Morris, M. G. (2002). User acceptance enablers in individual decision making about technology: Toward an integrated model. Decision Sciences, 33(2), 297-316.
[54] Verplank, B., Fulton, J., Black, A., & Moggridge, B. (1993). Observation and invention: The use of scenarios in interaction design. CHI Tutorial.
[55] Westera, W. (2004). On Strategies of Educational Innovation: Between Substitution and Transformation. Higher Education, 47(4), 501-517.
[56] Wikipedia. (2011). Comparison of e-book readers, from http://en.wikipedia.org/wiki/E-book_device
[57] 台灣高等教育整合資料庫. (2011). https://www.cher.ntnu.edu.tw/
[58] 白聖秋. (2011). 未來學習-電子書包帶來的改變, from http://newsletter.teldap.tw/news/NewsContent.php?nid=4730&lid=544
[59] 余德彰, 林文綺, & 王介丘. (2001). 劇本導引 Scenario-Oriented Design─資訊時代產品與服務設計新法 (1 ed.). 台北市: 田園城市文化事業有限公司.
[60] 林安泰. (2010). 以科技接受模式、創新擴散理論及品牌忠誠度探討智慧型手機使用之影響因素. 碩士學位論文, 國立東華大學, 花蓮縣.
[61] 唐硯漁, 林榮泰, 郭明浩, & 邱文科. (2005). 電子書設計之人因工程研究. 高雄師大學報(19), 17-26.
[62] 許楨哲. (2004). 國中教師使用行動教學資訊載具之接受程度研究. 碩士, 國立高雄師範大學, 高雄.
[63] 許曉嘉. (2009). 電子書閱讀器, from http://www.moneydj.com/kmdj/wiki/wikiviewer.aspx?Title=%u96FB%u5B50%u66F8%u95B1%u8B80%u5668
[64] 陳向明. (2002). 社會科學質的研究. 台北市: 五南圖書出版公司.
[65] 游淑惠. (2010). 參加南湖國小未來教室啟用典禮 郝龍斌：北市走向E化教育 讓學生輕鬆學習, from http://www.taipei.gov.tw/ct.asp?xItem=1253344&ctNode=5158&mp=100028
[66] 覃德田. (2008). 科技輔助教學對不同學習風格之國中學生英語學習成效之影響. 碩士 碩士論文, 國立臺灣師範大學, 台北.
[67] 溫哥華台貿中心. (2011). 2014年全球電子書閱讀器銷售額可望達82億美元, 2011, from http://www.trademag.org.tw/News.asp?id=557536
[68] 廖啟超. (2002). 多媒體之情境設計探討-以「未來-行的憧憬」創作為例. 碩士論文, 元智大學, 桃園.
[69] 劉冠吾. (2008). 從科技接受模式與資訊系統成功模式探討圖書館資訊系統的使用－以國立屏東教育大學為例. 碩士, 國立屏東教育大學, 屏東.
[70] 蕭顯勝, 蔡福興, & 游光昭. (2005). 在行動學習環境中實施科技教育教學活動之初探. 生活科技教育, 38(6), 40-57.
[71] 魏文祥. (2003). 企業新產品開發設計之策略性程序探討. 碩士論文, 實踐大學, 台北.