電子化政府創新與整合服務

Innovative and Integration of E-Government Services to Deliver Greater Value to Citizens

李國田(Kuo-Tien Lee)

《研考雙月刊》 31卷1期 (2007/02) Pp. 38-48

https://doi.org/10.6978/YKSYK.200702.0038

摘要

資訊化社會的技術主要是建立電子化的政府，提供政府官員可以利用電子化的環境，進行服務民眾的目標，其最後的目的是要提升民眾的生活品質，促進經濟的發展。
資訊化社會的技術主要是建立電子化的政府，提供政府官員可以利用電子化的環境，進行服務民眾的目標，其最後的目的是要提升民眾的生活品質，促進經濟的發展。
電子化政府提供e化便民服務，除了政府需要進行流程與組織改造，促進跨機關合作之外，也要創新政府服務，提升資訊應用整體效益。
整合創新服務，以民眾需求的角度出發，突破傳統的思維模式，主動提供民眾與企業日常生活關心的資訊與服務，真正落實政府為民服務的最終目的。

關鍵字

電子化政府 ； e化創新 ； 整合服務

並列摘要

Information and knowledge sharing and communication are the key objectives of e-government services. Many e-government programs are deploying technology-based services that are relevant and interesting to citizens; redesigning organizations; and using a variety of marketing techniques to spread the word. Their objectives are not only improving the quality of citizen life, but also promoting the economic growth.
These programs have been extremely valuable in helping the Administration promote the integration of technology and people through reorganization to more effectively deliver services and reaches. The initiatives and activities identified by the e-Government initiatives make it easier for citizens to receive high-quality service from the government, while simultaneously reducing the cost of delivering those services.
The next wave of ”leading” government services will deliver citizen service that builds an implicit trust between citizens and their government that goes beyond citizen satisfaction. The innovation and integration of government services based on audience centric design are creating increasingly citizen touch points. By building closer connections with the people they govern, for example by creating citizen service call centers, government departments are better able to incorporate reliable customer feedback into the design of innovative services.

並列關鍵字

Electronic Government ； e-Government ； e-innovation ； integrated services ； cluster services