警政绩效管理之探讨

An Exploratory Study of Police Performance Management

葉毓蘭(Yu-Lan Sandy Yeh)

《研考雙月刊》 31卷2期 (2007/04) Pp. 66-75

https://doi.org/10.6978/YKSYK.200704.0066

摘要

警察所負任務有別於一般公務人員，考核向採「重獎重懲」原則，以達獎優汰劣目的，用以激勵士氣，課以警察人員重法守紀之要求。然傳統警政績效過度依賴量化之刑案績效指標，未能符合多元、效率、前瞻原則，且未能涵蓋警察工作的範疇，難以發揮激勵之效。本文介紹英美警政績效評估機制，並結合社區警政趨勢，導入平衡計分卡，企圖建構東符實際的警政績效管理機制。

關鍵字

績效 ； 績效評估 ； 社會警政 ； 課責體系 ； 平衡計分卡

並列摘要

The functions and operations of police are quite different from the other civil servants. The police management heavily relies on the ”carrots and sticks” principle in order to control police by means of rewarding the good and punishing the bad with an intention to enhance the morale and accountability of police. Yet the traditional police performance evaluation system over emphasized the quantified indicators without a balance of diversity, efficiency and foresight. Moreover, the performance system did not cover the spectrum of police services, not mentioning the inspiration effect. This paper aims to build a more practical and comprehensive police performance system in accordance with the philosophy of community policing by introducing the current system adopted by the police counterparts in the U.S. and U.K., as well as the concept of balanced scorecard which has been overwhelmingly welcome by the private sectors.

並列關鍵字

performance ； performance measurement ； community policing ； accountability structure ； balanced scorecard