透過您的圖書館登入
IP:44.200.39.110
  • 期刊

Using Technology and Management Patterns Approach to Examine the Business Performance of Taiwan's Logistic Firms

以管理型態與技術效能探討物流業廠商之經營績效

摘要


本研究主要目的在探討管理型態與技術效能對國內物流業廠商經營績效之影響,首先經由文獻的整理,定義出有關物流產業技術面與管理面各十四項課題,並透過問卷調查之實證研究,來比較物流廠商對相關課題之重視程度與執行程度的認知差異。並透過因素分析分別萃取出廠商在技術面與管理面相關課題執行程度之主要因素構面,再由這些因素構面定義出幾種主要的技術效能與管理型態,以提供物流業者掌握技術面與管理面相關課題的主要成功關鍵因素。並利用模糊集群分析將廠商予以分群,探討各廠商集群之經營績效在不同技術效能及管理型態下之影響。結果顯示:廠商在各項技術效能與管理型態課題之重視度與執行度間,並無顯著認知與執行程度上的落差,而廠商可針對主要關鍵因素,來加強技術面與管理面的落實,技術面分別為倉儲配送技術導向、迅速友善導向與銷售採購導向;管理面則為倉儲與策略導向、供應鏈整合導向與顧客服務導向。而經由模糊集群分析,本研究將21家廠商分為績效卓越型、加強改善型、管理領導型三群。本研究結果能提供廠商清楚地在技術面與管理面,掌握重要的相關課題與成功關鍵因素,予以優先改善並加強落實,希望有助於廠商確立公司本身在同業競爭下的定位,並提供國內物流廠商作為選擇改善物流管理制度的參考。

並列摘要


Following appropriate literature review, this study defines 14 technique and management subjects and surveys Taiwan's logistic industry in order to compare the difference of the levels of importance and execution between these subjects. Individual analysis is used to extract the respective, critical successful factors in the technique and management aspects. Based on such key factors, fuzzy clustering method is applied to categorize the firms into three distinct patterns, namely ”Excellent performance”, ”Requiring improvement”, and ”Management leading”. Results may help the managers better focus on these key success factors, thus, enhancing each firms' logistic technology and adjust management strategy. The technology aspects focus the following binary-factors: inventory & delivery, quickness and friendliness, and sales & distribution. The management aspects focus on inventory strategy, supply chain integration, and customer service. All three firms are invited to refer to these findings, to the ways of adjusting logistic technology and management strategy relevant for each distinct pattern of use. Business performances are then described in terms of the technique characteristics and management system. Finally, each firm can identify its position in relation to the industry as a whole, and instigate changes to the management system and utilize the recommended means designed to promote its performance.

參考文獻


Ballou, R.H.,S.M. Gilbert.,A. Mukherjee(2000).New managerial challenges from supply chain opportunities.Industrial Marketing Management.29,7-18.
Bardi, E.J.,T.S. Raghunathan,P.K. Bagchi.(1994).Logistics information systems: the strategic role of top management.Journal or Business Logistics.15(1),71-85.
Bence, V.(1995).The changing marketplace for distribution: an operator`s perspective.European Management Journal.13(2),218-219.
Byrne. P. M.(1992).Global logistics: improve the customer service cycle.Transportation & Distribution.33(6),66-67.
Chen, L.-H.,Kao, C.,Kuo, S.,Wang, T.-Y.,Jang, Y.-C.(1996).Productivity diagnosis via fuzzy clustering and classification: an application to machinery industry.24(3),309-319.

延伸閱讀