資訊系統“後導入階段”使用慣例的個案研究

A Case Study of Organizational Routines of Information System Usage within the Post-implementation Stage

吳建明(Chien-Ming Wu) ； 林尚平(Shang-Ping Lin)

《臺大管理論叢》 19卷1期 (2008/12) Pp. 213-239

https://doi.org/10.6226/NTURM2008.19.1.213

摘要

資訊系統「後導入階段」的慣例化運作模式攸關公司資訊系統使用成效。為此，本研究針對相關歷程進行個案研究。研究進行係透過三家公司資訊系統「後導入階段」參與者的深度訪談與資料分析，藉以理解「資訊系統使用慣例」、「使用效應」和「介入措施」的內涵與關係。研究結果顯示「資訊系統使用慣例」內部的「資訊系統相關流程、制度」與「使用者執行」層面之間交互影響的多元型態。這種多元型態除了引出組織不同的反饋與前饋學習機制，也因而促發組織在使用效應構面與後續介入措施的各種發展取徑。

關鍵字

後導入階段 ； 介入措施 ； 資訊系統使用慣例

並列摘要

The recurrent interaction patterns of information system usage within the post-implementation stage affect the realization of company researches in regard to the post-implementation stage are still very few. Therefore this research conducted a case study to explore the organizational routines of information system usage within post-implementation stage.
An in-depth interview technique was applied to collect qualitative data, participants in information system post-implementation stage from three enterprises were interviewed Qualitative data was analyzed to reveal the contents and relationships of organizational. routines of information system usage, intervention practices and usage effect. The research result indicated that the organizational: routines of. information system usage are the interaction outcome of both standard operating procedures of information system and user effortful accomplishment. In addition, the relationships among information: system. organizational routines of Information system usage and user accomplishment reflect both feedback and feed forward organization learning and affect organization in various ways.

並列關鍵字

post-implementation stage ； intervention organizational ； routines of information system usage

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