團隊競爭氣候對業務人員任務績效之影響歷程：察覺－動機－能耐觀點

The Impacts of Competitive Workgroup Climate on Task Performance: Awareness-Motivation-Capability Perspective

張國義(Kuo-I Chang) ； 陳淑玲(Shu-Ling Chen) ； 呂依璇(Yi-Shiuan Lu)

《臺大管理論叢》 25卷3期 (2015/09) Pp. 133-162

https://doi.org/10.6226/NTUMR.2015.JUL.OB18

摘要

組織成員間的競爭如何影響個人績效，迄今仍未獲一致的定論，且其中的影響歷程更亟待進一步的探討。本文嘗試援引察覺－動機－能耐（Awareness-Motivation-Capability;AMC）觀點來描繪團隊競爭氣候對個人任務績效的影響歷程。以競爭氣候來闡釋競爭察覺；以績效目標導向闡釋競爭動機；以網絡能力闡釋競爭能耐；以工作敬業心闡釋競爭行為。採問卷調查的方式，回收94份業務團隊資料（403員工樣本），階層線性模式分析結果顯示，團隊層次競爭氣候會透過績效目標導向，進而提高網絡能力。並且，業務人員的網絡能力能透過工作敬業心，進而提升個人任務績效。

關鍵字

團隊競爭氣候 ； 動態競爭 ； 任務績效

並列摘要

Individual-level competition has been widely discussed by organizational psychologists. However, the mechanism between intra-organizational competition and performance is still unclear. The present study aims to investigate the process of influence between intra-organizational competition and individual performance from the perspective of Awareness- Motivation-Capability. A competitive workgroup climate is manifested as competitive awareness, performance-goal orientation is manifested as competitive motivation, networking ability is manifested as competitive capability, and job engagement is manifested as competitive behavior. Using data from surveys of 94 sales teams (403 respondents) and the hierarchical linear modeling (HLM) approach, we find that a competitive workgroup climate increases performance-goal orientation, which in turn advances a salesperson's networking ability. Furthermore, networking ability promotes job engagement, which in turn advances a salesperson's ultimate task performance.

並列關鍵字

competitive workgroup climate ； competitive dynamics ； task performance

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