由任務科技配適度觀點探討司法人員資訊系統使用與工作績效之影響因子

Exploring the Influencing Factors of Judicial Personnel's Information System Usage and Job Performance from the Perspectives of Task-Technology Fit

王舒民(Shu-Ming Wang) ； 林娟娟(Judy Chuan-Chuan Lin) ； 簡子晴(Tzu-Ching Chien) ； 鄒仁淳(Monica Ren-Chuen Tzou)

《臺大管理論叢》 26卷2期 (2016/06) Pp. 273-302

https://doi.org/10.6226/NTUMR.2016.APR.A102-083

摘要

司法院投入大量資訊經費開發各式專業應用系統，以提昇員工工作效率與品質。本研究以任務科技配適度為基礎，加入「自我效能」、「成果預期」與「助益條件」、「組織凝聚力」等構面，提出一探討影響司法人員資訊系統使用與工作績效之模型。並透過對高等法院及地方法院等9名司法人員之訪談，修正研究架構及衡量問項，後針對司法人員進行正式問卷調查，共回收138份有效問卷。結果發現：「任務科技配適度」及「成果預期」顯著影響司法人員工作績效，「任務特性」、「科技特性」、「個人適應力」、「系統自我效能」及「技術助益條件」間接影響「工作績效」。本研究依據研究結果，提出資訊系統發展建議，以供司法單位未來進行業務電腦化之參考。

關鍵字

任務科技配適度 ； 社會認知理論 ； 助益條件

並列摘要

Like many other organizations, the Judicial Yuan has invested enormous amounts of capital in information technology infrastructure and information systems to boost staff job performance. To understand the relationship between individual performance and task fitness, this study incorporates Task-Technology Fit Theory and outcome expectation from Social Cognitive Theory, along with concepts of self-efficacy, condition facilitation, and organizational cohesiveness to propose a model to explore factors impacting judicial personnel’s job performance. To develop more suitable research model and questionnaires, in-depth interviews were conducted with nine High Court and District Court officers. Content analysis results were used to adjust the research model and enhance the measurement items. A questionnaire survey was then administered, resulting in 138 valid responses. Results find that task-technology fit and outcome expectation have a significant impact on judicial personnel's job performance, task characteristics, and technology characteristics, while individual characteristics (adaptability) indirectly affect job performance through task-technology fit. Meanwhile, system self-efficacy and technology facilitating conditions indirectly affect job performance through outcome expectation.

並列關鍵字

task-technology fit ； Social Cognitive Theory ； facilitating conditions

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