爲因應知識經濟的產業趨勢,人力資本管理成爲提昇組織競爭力的重點之一,「教育訓練」能夠達成提昇人力資本品質的目的。因此,檢視教育訓練爲組織帶來的成效有其必要性。ISO 10015品質標準便是提供組織規劃與評估教育訓練的工具,協助組織改善教育訓練成效之品質系統,過去ISO 10015的相關研究缺乏實施規劃的應用,因此,基於ISO 10015系統化的教育訓練流程,使組織能夠明確界定教育訓練的優點;以及品質機能展開結構化的架構與交叉分析資料的特性,本研究結合二者特性,將品質機能展開嵌入至ISO 10015的流程中,作爲實施ISO 10015流程明確的規劃工具,發展人力資本管理架構,檢視教育訓練的成效。透過人力資本管理架構能夠連結組織需求與人力資源,以結構化的方式評估教育訓練項目的相對重要性,並且經由標準化流程改善教育訓練品質,達成組織提昇人力資本品質與組織績效的目的。
This paper discusses how an organization can improve its human capital to gain competitiveness in knowledge economy by investing the resources in education and trainings for its employees. By providing sufficient trainings, employees would possess the abilities to execute organizational strategies or the knowledge and skills required by projects to enhance the organization's performance. The objective of this study is to integrate quality function deployment and ISO 10015 to set up a framework of human capital management by applying ISO 10015 as a planning tool to systemize the training processes such that an organization can be easily to identify the advantages of trainings. Through the framework of human capital management, organizational needs and human capital can be linked to examine the effectiveness of education and trainings as well as increase organization's performance.