護理之家照護品質指標－以老年住民的觀點探討

Indicators of Quality of Care in Nursing Homes from the Perspective of Elderly Residents

楊嘉玲(Chia-Ling Yang) ； 徐亞瑛(Yea-Ing Shyu)

《護理研究》 9卷1期 (2001/02) Pp. 53-64

https://doi.org/10.7081/NR.200102.0053

摘要

本研究目的在於探討護理之家中，老年住民所認爲護理之家機構照護品質指標。本研究是利用質性研究的方法，分別收集基隆、嘉義、高雄三家立案之護理之家，針對居住其中的老年住民，進行深度的訪談與參與式觀察。共訪得十位老年住民。研究發現，護理之家機構照護品質指標共有七大類：環境、護理專業能力、品質管理、基本人權、提供照顧者的態度、社會互動、以及需求滿足。本研究之研究結果，除可供從事長期照護的相關人員，進一步了解所照護的對象外；也可做爲護理之家評價之參攷，有助於提昇老年住民的生活品質。

關鍵字

照護品質 ； 指標 ； 護理之家 ； 質性研究

並列摘要

The purpose of this study was to explore the indicators of quality of care in nursing homes from the perspective of residents. A qualitative research method with in-depth interviews and participant observation was used to collect the data. Sample consisted of 10 residents from three accredited nursing homes in Keelung, Chia-I, and Kaohsiung. The study found 7 groups of indicators of quality of care for nursing homes including indicators of environment, nursing professional competence, quality assurance, basic human rights, direct care attitude, social interaction, and needs satisfaction. Findings of this study may sensitize long-term care professionals to the needs of nursing home residents. These findings can also provide a basis for setting indicators for nursing home quality evaluation and for further improvement of the life quality of nursing home residents.

並列關鍵字

quality of care ； indicators ； nursing home ； qualitative research

參考文獻

Amella, E. J.(1999).Factors influencing the proportion food consumed by nursing home residents with dementia.Journal of the American Geriatrics Society.47(7)

Donabedian, A.(1998).Quality and cost: Choices and responsibilities.Inquiry.25(1)

Editorial, G.(1993).Monitoring quality of care: What do we need to know?.Inquiry.30(2)

Erikson, L.(1987).Patient satisfaction: An indicator of nursing care quality.Nursing Management.7(1)

Grant, N. K., Reimer, M., Bannatyne, J.(1996).Indicators of quality in long-term care facilities.International Journal of Nursing Studies.33(5)