績效管理制度與組織績效關係之探討

The Relationship between Performance Management and Organizational Performance

蕭婉鎔(Wan-Jung Hsaio) ； 黃同圳(Tung-Chun Huang) ； 林瑞娟(Ruei-Jyuan Lin)

《輔仁管理評論》 16卷1期 (2009/01) Pp. 19-35

https://doi.org/10.29698/FJMR.200901.0002

摘要

本研究主要針對績效管理制度對於組織的效益進行分析。績效管理制度包含四個構面，分別爲員工參與目標設定、評估標準與方法、績效資訊蒐集與回饋、評估結果與酬償連結。在效益指標上，以內部顧客滿意與財務指標作爲組織績效指標。研究結果發現，預期完善績效管理制度對於組織所帶來的正向財務效益與提升內部顧客滿意的關係並非全然存在，而應視組織的策略目的而有所調整。如提供明確的考評標準與方法，可有效提升直線主管滿意度；員工參與目標設定與組織的經營能力有正向關係；評估結果與酬償連結可提升組織的獲利能力。

關鍵字

績效管理 ； 組織績效 ； 內部顧客滿意

並列摘要

The aim of this study is to study the relationship between performance management and organizational performance. Through literature review, we divided the performance management to four functions, which are goal setting with employee, specific appraisal criteria, performance information collection and feedback, linkage the appraisal outcome to reward. Internal customer satisfaction and financial performance are taken to be the organization performance. The results demonstrated that no all function of performance management is benefit to organizational performance. Specific findings are discussing.

並列關鍵字

performance management ； organizational performance ； internal customer satisfaction

參考文獻

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Bernthal, P.,Sumlin, R.,Davis, P.,Rogers, B.(2003).(Performance Management Practices Survey Reoprt).