不當督導、印象管理與退卻行為之研究－表層演出與深層演出的中介效果

The Study of Abusive Supervision, Impression Management, and Withdrawal Behavior: The Mediating Effects of Surface Acting and Deep Acting

鄭仁偉(Jen-Wei Cheng) ； 陳春希(Vivian Chun-Hsi Chen) ； 袁梅玲(Mei-Ling Yuan) ； 李姿瑩(Tzu-Ying Lee)

《輔仁管理評論》 19卷2期 (2012/05) Pp. 1-27

https://doi.org/10.29698/FJMR.201205.0001

摘要

主管不當督導方式，易使員工無意留在組織奉獻並引致退卻行為的出現。相對地，若員工因礙於經濟依賴而無法離開工作，為讓主管對自己的不當督導減少或印象改觀，員工可能會採取印象管理行為來確保利益。本研究是以表層演出與深層演出為中介變項，分別探討不當督導行為與印象管理、退卻行為間的關係。本文262樣本資料的階層迴歸分析結果，顯示主管不當督導與部屬表層演出、深層演出存正向關聯；表層演出在不當督導與印象管理間具有中介效果，深層演出在不當督導與退卻行為間亦具有中介效果。

關鍵字

不當督導 ； 表層演出 ； 深層演出 ； 印象管理 ； 退卻行為

並列摘要

Managers' abusive supervision would decrease employees' organizational commitment and bring about withdrawal behavior. Employees tend to adopt strategies of impression management to maintain their favorable images and avoid abusive supervision from their managers. This study investigates the mediation of surface acting and deep acting on the relationships between abusive supervision, impression management, and withdrawal behavior. Drawing on the data collected from 262 employees, it is found that managers' abusive supervision is positively related to surfacing acting as well as deep acting on the part of employees. In addition, it is found that surface acting would mediate the relationship between managers' abusive supervision and employees' impression management. Deep acting is also found to mediate the relationship between managers' abusive supervision and employees' withdrawal behavior. Recommendations for future research and implications are thus discussed.

並列關鍵字

abusive supervision ； surface acting ； deep acting ； impression management ； withdrawal behavior

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