旅行社組織氣候、工作壓力對員工離職傾向之影響研究

The Effects on Organizational Climate, Work Stress to the Tendency of Job Quitting in Travel Agency's Employees

曹勝雄(Sheng-Hshiung Tsaur) ； 陳嘉隆(Chia-Long Chen) ； 王國欽(Gwo-Chin Wang)

《觀光研究學報》 1卷2期 (1995/07) Pp. 1-18

https://doi.org/10.6267/JTLS.1995.1(2)1

摘要

在人力資源管理頗受重視之今日，管理者如何有效運用人力資源來為公司創造最大之利潤是一大挑戰，而有效運用人力資源之前題為－如何留住這些為公司創造利潤的員工。本研究主要從旅行社組織氣候與工作壓力兩個構面，探討對員工離職傾向之影響，透過問卷調查與多變量統計方法之運用進行研究。結果發現，組織氣候此一構面對於旅行社員工離職傾向影響較大，而其中以「職權劃分與組織計劃」因素和「派團公平性」因素之影響較為明顯；而工作壓力構面對於旅行社員工離職傾向之影響，則以「職位重要性與工作滿意」因素和「帶團壓力」因素，有較顯著之相關性；而在人口統計變數對於旅行社員工離職傾向之影響，以年齡與每月平均收入之相關性較為顯著。

關鍵字

組織氣候 ； 工作壓力 ； 離職傾向 ； 因子分析 ； 正準相關分析，數量化Ⅰ模型

並列摘要

It has been a tremendous challenge for the management as how human resources can be made use of effectively so as to create the greatest amount of profit for the company under the environment that the management of human resources has received increasing attention nowadays. Thus, two important promises that remain are how human resources can be used effectively and how employees can be kept in the company to create profits for company. This study will employ the organizational climate and work stress to investigate their impacts on the quitting tendency of employee in travel agency, and questionnaire investigation and multivariate statistic methods are used to conduct the study. It is found from the results that organizational climate exerts greater effect on employee with quitting tendency in travel agency, and factors as ”authority jurisdiction and organizational planning” and ”fairness of tour-group dispatch” is most influential; as for the effect of work pressure on the quitting tendency of travel agency employees, factor as ”importance of job position and work satisfaction” and ”pressure of tour-guiding” are clearly related. In the regard of population statistic variables have population statistic variables have an impact on the quitting tendency of travel agency employee, factors as age and average income are prominently interrelated.

並列關鍵字

Organization climate ； work stress ； job quitting ； factor analysis canonical correlation analysis ； quantified model Ⅰ