- 期刊
圖書館讀者意見書處理及其分析－以國家圖書館為例
The Management and Analysis of the Library Readers' Suggestions: Case Study of National Central Library
並列摘要
All the facilities and resources of libraries are developed for providing appropriate services to readers, Library services can not be always satisfied by readers; therefore, it is important for libraries to collect and manage readers' suggestions. The research uses content analysis technique to collect readers' suggestions in National Central Library from 2002 to 2004 and try to understand the reasons, contents and responses from the library.
參考文獻
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Oh, Dong-geun(2004).Complaining Behavior of Academic Library Users in South Korea.The Journal of Academic Librarianship.136-144.
延伸閱讀
- 陳澄瑞（2008）。圖書館網站功能需求與服務研究－以國家圖書館為例〔碩士論文，大同大學〕。華藝線上圖書館。https://www.airitilibrary.com/Article/Detail?DocID=U0081-0607200917244616
- 歐陽芬（2009）。國家圖書館影列印服務滿意度問卷調查分析報告。國家圖書館館訊，(121)，35-39。https://www.airitilibrary.com/Article/Detail?DocID=10267220-200908-201309130021-201309130021-35-39
- 廖冠驊（2015）。以通用設計觀點探討圖書館標示系統─以國立公共資訊圖書館為例〔碩士論文，嶺東科技大學〕。華藝線上圖書館。https://www.airitilibrary.com/Article/Detail?DocID=U0103-2907201508110000
- 鄭恒雄、江綉瑛（2007）。國家圖書館書目資訊中心營運發展之探討。國家圖書館館刊，(96年1)，1-39。https://www.airitilibrary.com/Article/Detail?DocID=10265279-200706-96-1-1-39-a
- 彭慰（2006）。The National Central Library and Cooperative Collection Development。載於中興大學圖書資訊學研究所（主編），數位時代圖書館館藏發展研討會論文集（頁341-357）。中興大學圖書資訊學研究所。https://doi.org/10.30088/NCHULIB.200601.0341