中華電信民營後人力資源管理制度知覺、工作滿足、角色認知衝突和組織承諾之研究

The Study on the Relationship among Staff's Perception to the Human Resource Management System, Job Satisfaction, Role Cognitive Conflict, and Organizational Commitment after the Privatization of Stat

黃良志(Liang-Chih Huang) ； 蘇國楨(Kuo-Jen Su) ； 徐正屏(Cheng-Ping Hsu) ； 林昭秀(Chao-Shiu Lin)

《人力資源管理學報》 4卷3期 (2004/09) Pp. 29-54

https://doi.org/10.6147/JHRM.2004.0403.02

摘要

本研究主要探討中華電信公司民營後，員工在人力資源管理制度知覺、工作滿足、角色認知衝突和組織承諾之關係與影響。本研究經由相關文獻整理，建立實證架構和五項命題、六項基本假設，並以南區分公司員工為母體，各營運處為分層標準，採分層隨機抽樣，共計施測回收587位有效樣本；分析結果顯示，增進員工人力資源管理制度知覺和工作滿足，會影響員工的組織承諾，同時良性的引導角色認知衝突，透過員工工作滿足和角色認知衝突之交互作用，有助於提昇組織承諾。

關鍵字

工作滿足 ； 組織承諾 ； 人力資源管理制度知覺 ； 角色認知衝突

並列摘要

This study is to explore the relationship among staff's perception in the system of human resource management, job satisfaction, role cognitive conflict, and organizational commitment after the privatization of state-run business of Chunghwa Telecom Co., Ltd. The literature review is used to build research framework, propositions, and hypotheses. Afterward, there are 983 questionnaires submitted to subjects selected by stratified sampling from the population of Southern Branch of Chunghwa Telecom Co., Ltd. Totally, 587 valid subjects have been received.
The research results show that: (1) the higher perception in the system of human resource management in the privatization of state-run business staffs have, the more job satisfaction and organizational commitment they will have to the company; (2) the higher job satisfaction staffs have, the higher organizational commitment they will have to the company; (3) job satisfaction has mediating effect between the staff's perception to the human resource management system after the privatization of state-run business and organizational commitment; (4) the interaction between job satisfaction and role cognitive conflict has a positive influence to organizational commitment.

並列關鍵字

Job satisfaction ； Organizational commitment ； Perception of human resource management system ； Role cognitive conflict

參考文獻

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