企業員工知識分享效能之質性研究－以知識接收者的觀點

A Qualitative Study on the Employee Effectiveness of Knowledge Sharing: The Knowledge Receiver's Perspective

陳家聲(Chia-Shen Chen) ； 方文昌(Wen-Chang Fang) ； 蔡儀華(Yi-Hua Tsai)

《人力資源管理學報》 5卷1期 (2005/03) Pp. 29-51

https://doi.org/10.6147/JHRM.2005.0501.01

摘要

知識資源的策略性管理是持續競爭優勢的關鍵，其中，知識分享更被視為最基本的動力所在；然而，眾人的焦點大多放在知識擁有者身上，相對地，知識接收者一方的心路歷程，卻一直被忽略。因此，本論文嘗試以紮根理論研究法，由知識接收者的觀點來解析「企業員工知識分享效能」這塊待開發領域。研究資料的蒐集是遵循理論抽樣的原則，共計選取了123名來自大規模企業的第一線主管及員工，經由各項訪談結果譯碼而得。研究結果顯示：員工的組織變項及完成任務所需的知識類型均將影響其所接觸與使用的知識分享媒介，並且會直接和間接地影響到個人所能增進的各項員工效能。

關鍵字

知識分享 ； 員工效能 ； 知識接收者 ； 作業核心 ； 紮根理論

並列摘要

The strategic management of knowledge resources is one of the key factors for sustainable competitive advantages. In particular, knowledge sharing is perceived to be the most essential process for knowledge management, and most of these activities focus on the person who holds the knowledge to be shared. However, the other side of the knowledge sharing, the experiences and feelings of knowledge receiver has been largely neglected. Therefore, the purpose of this study was to investigate the knowledge sharing process and its related factors from the knowledge receiver's perspective. Data was collected from individual interviews based on grounded theory research designs. A total of 123 employees who work for the operating core of large-scale firm were chosen by theoretical sampling to participate in this study. The results indicate: how to use knowledge sharing media is under the influence of both organizational conditions which employee reside and knowledge types what employee need. And then, the kind and degree of employee effectiveness are under the influence of the way to use knowledge sharing media.

並列關鍵字

knowledge sharing ； employee effectiveness ； the knowledge receiver ； the operating core ； grounded theory

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