急診護理人員面對暴力之壓力反應、壓力調適及相關因素之探討

Violent Stressors, Coping Measures, and Related Factors of Nurses in Emergency Department

麥嘉萍(Chia-Ping Mai) ； 陳芳儀(Fang-Yi Chen) ； 胡瑞桃(Shui-Tao Hu) ； 朱翠萍(Tsui-Ping Chu)

《長庚護理》 16卷4期 (2005/12) Pp. 359-368

https://doi.org/10.6386/CGN.200512_16(4).0001

摘要

The purposes of the study were to understand response to stressors, coping measures, and related factors of violence in emergency department (ED) nurses. The sample for the study consisted of 65 ED nurses in a teaching hospital. The questionnaire used in this study included demographic data, violent stressors. and violent coping measures. The stressors and coping measures were measured on the Likert 4-point scale. The results showed that: 1) the clinical nurses (including CN1, CN2, and CN3) were the majority of the sample (21 in each category). The average age was 26.8 and the average El) working experience was 3 years and 3 months. All of the nurses (100%) had experienced the violent attack, most of the nurses (89.2%) had been verbally abused. 2) The total average score of response to violent stressors was 2.40 points, and the highest score was anger (3.49 points). 3) The total average score of positive violent coping measures was 2.97 points, and the item with the highest score was looking for help of the security personnel or security guards (3.57 points). On the other hand, the average of negative violent coping measures was 2.41 points, the item with the highest score was using smoking and drinking to relax (3.68 points). 4) The response to stressors and negative coping measures of violence were significantly and negatively correlated (r=-56, p＜.001). In addition, the duration of ED working experience and negative violent coping measures were significantly and positively correlated (r=.27, p＜.05). The results of this study provided administrator with the information to emphasize and manage the violence in ED and ensure the safety of nurses working in this department. In addition, the results could serve as a reference for designing in-service training program and arranging security guard manpower in ED.

關鍵字

急診護理人員 ； 暴力壓力反應 ； 暴力壓力調適

並列摘要

The purposes of the study were to understand response to stressors, coping measures, and related factors of violence in emergency department (ED) nurses. The sample for the study consisted of 65 ED nurses in a teaching hospital. The questionnaire used in this study included demographic data, violent stressors. and violent coping measures. The stressors and coping measures were measured on the Likert 4-point scale. The results showed that: 1) the clinical nurses (including CN1, CN2, and CN3) were the majority of the sample (21 in each category). The average age was 26.8 and the average El) working experience was 3 years and 3 months. All of the nurses (100%) had experienced the violent attack, most of the nurses (89.2%) had been verbally abused. 2) The total average score of response to violent stressors was 2.40 points, and the highest score was anger (3.49 points). 3) The total average score of positive violent coping measures was 2.97 points, and the item with the highest score was looking for help of the security personnel or security guards (3.57 points). On the other hand, the average of negative violent coping measures was 2.41 points, the item with the highest score was using smoking and drinking to relax (3.68 points). 4) The response to stressors and negative coping measures of violence were significantly and negatively correlated (r=-56, p＜.001). In addition, the duration of ED working experience and negative violent coping measures were significantly and positively correlated (r=.27, p＜.05). The results of this study provided administrator with the information to emphasize and manage the violence in ED and ensure the safety of nurses working in this department. In addition, the results could serve as a reference for designing in-service training program and arranging security guard manpower in ED.

並列關鍵字

emergency department nurses ； response to stressors of violence ； coping measures of violence