提升門診病人對內診時身體隱私維護之滿意度

Improve the Satisfaction of the Out-Patients Preserves Their Personal Privacy Intervention in the Pelvic Examination

馮蔥麗(Hui-Li Fenga) ； 孫月琴(Yueh-Chin Sun) ； 王宥蓁(Yu-Chen Wang) ； 陳桂英(Kuei-Ying Chen) ； 邱燕甘(Yen-Gan Chiou)

《長庚護理》 19卷3期 (2008/09) Pp. 378-388

https://doi.org/10.6386/CGN.200809_19(3).0009

摘要

在婦產科門診檢查過程中，私密的身體觀察或碰觸難以避免，故維護病人隱私就格外重要。本專案旨在提升門診病人對內診時身體隱私維護之滿意度，經現況調查分析，發現病人對內診時身體隱私維護滿意度平均僅72.7%，其原因包括：內診空間對身體隱私維護不足68%、跟診人員隱私維護執行率47.9%、欠缺身體遮掩物及病人身體隱私維護措施，擬定改善措施：改善床簾密合度、製定管理監控辦法和「禁止人員出入」提示卡、製作內診專用裙褲及舉辦維護隱私在職教育，經實施後，執行率提升至95.7%，病人對內診時身體隱私維護滿意度提升至92.0%，顯示上述解決辦法確實可改善內診時病人身體隱私維護，使病人在醫療環境中更能得到尊重與保障。

關鍵字

內診 ； 身體隱私 ； 滿意度

並列摘要

Although it is hard to keep off touching or observing the private pelvic areas during the inspecting courses of the gyn/obstetric clinics, it is important to preserve patient's privacy. The project aims at improving the satisfaction of the out patient preserves their personal privacy accepting the pelvic examination survey in pelvic. The mean of satisfaction, by the current investigation and analysis, measures preserved the privacy when patient encountered the pelvic examination survey is only 72.7%; the reasons included inadequate spaces for the examination, 47.9% of execution rate, and lacking covers and measures of preserving privacy. The measures included closely fit curtains, monitoring methods and a ”forbid in and out” prompts, special-purpose pantskirts for pelvic examination survey, and education for personal privacy. After implementation, execution rate and satisfaction increased to 95.7% and 92.0% respectively. The program revealed that the program is effective in improving patient’s privacy during pelvic exam in the medical environment.

並列關鍵字

pelvic examination ； personal privacy ； patient satisfaction