近代臺灣資訊社會的電話接線生(1900-1930)－以臺北局為中心的探討

The Telephone Operator in Taiwan's Modern Information Society (1900-1930)-Focus on Taipei Branch

吳政憲(Jen-Shen Wu)

《興大歷史學報》 19期 (2007/11) Pp. 391-443

https://doi.org/10.29624/CHJH.200711.0012

摘要

臺灣自從20世紀初期引進電話系統後，由於自動交換系統未臻成熟，各電話交換局設備汰舊速率不一。因此很長一段時間，催生了一種新的職業型態：接線生。本文由電話接線生從業性別的發展趨勢，考察二十世紀資訊社會建構初期，電話系統如何繼電報之後，融入臺灣資訊網絡的進程及分工，其間品質的良好與否，操之於人工介面：亦即接線生的服務品質（介面友善度）。其次，考察一天24小時的資訊流量升降，勾勒接線生的生活節奏與承受內部管控及顧客雙重壓力下的調適，以及1920年代末期自動交換機系統問世後，此一職業所受到的衝擊、肆應與沒落，並做為觀察臺灣資訊社會如何建構的質性研究課題。

關鍵字

電話 ； 電話接線生

並列摘要

Telephone systems were introduced in Taiwan in the early twentieth century. Automatic exchange systems were yet to mature then, and equipment of telephone exchanges was upgraded at different speeds. Therefore, after a long period of time, a kind of new job was created: the operator. This study attempts to, in terms of the development trend of the gender of the operators, explore how the telephone system, following telegram, found its way into Taiwan's information network (progress and division of labor) in the initial construction of a twentieth-century information society. Quality hinged on the artificial interface-the service of the operator. Moreover, by investigating the flow of information 24 hours a day, the present work seeks to sketch the operator's life and adaption to the dual pressure, internal control and customers. Finally, this study tries to get an understanding of how the occupation was impacted, responded and declined after the advent of the automatic exchange system in the late 1920's, in order to serve as a reference for qualitative research in observing how the Taiwanese information society was constructed.

並列關鍵字

Telephone ； Telephone operator

參考文獻

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李春生。東遊六十四日隨筆。臺北:國家圖書館臺灣分館。