長期照護機構護理人員工作滿意度及其相關因素探討

Job Satisfaction and Its Related Factors among the Staff Nurses in Long-term Care Facilities

黃阿惠(A-Hui Huang) ； 董和銳(Ho-Jui Tung)

《長期照護雜誌》 17卷2期 (2013/08) Pp. 149-169

https://doi.org/10.6317/LTC.201308_17(2).0007

摘要

領導之目的在於影響員工，使之努力達成組織目標。本研究之目的在探討長期照護機構護理主管領導風格與護理人員工作滿意度關係。研究對象為南投縣15家長期照護機構之護理主管及護理人員，自2010年10月18日至12月31日進行問卷調查，共發出問卷護理主管15份，回收15份，回收率100.0%，護理人員問卷共發出84份，回收80份，回收率95.2%。研究工具採結構式問卷，資料以SPSS for Windows 12.0軟體進行統計分析，包含描述性統計、變異數分析及羅吉斯迴歸分析。研究結果顯示護理主管領導風格與護理人員工作滿意度未達統計上顯著差異，在個人屬性方面，薪資較高者，其工作滿意度較高，達統計上顯著差異（p＜0.05）。而在機構性質與屬性方面，我們發現公立機構護理人員的工作滿意度低於私立機構（p＜0.05），而獨立型護理之家其護理人員之工作滿意度大於醫院附設護理之家的護理人員（p＜0.05）。本研究結果可提供長照機構護理主管參考，以針對薪資部分加以檢討改善，以期提高護理人員工作滿意度，減少離職率，提升照護品質。

關鍵字

長期照護機構 ； 管理方格理論 ； 領導風格 ； 工作滿意度

並列摘要

Both job satisfaction and effective leadership are essential to achieving organizational goals. The purpose of this study is to explore the relationship between leadership styles of nurse managers and job satisfaction of their staff nurses in 15 long-term care facilities in Central Taiwan. A cross-sectional design was used to conduct this study. A questionnaire was developed to collect leadership styles, personal characteristics and job satisfaction of the staff nurses working in Long-term Care facilities in central Taiwan. A total of 15 nurse managers and 80 staff nurses responded. Data were analyzed by using t-test, one-way ANOVA and Logistic regressions. The findings indicate that there was no significant relationship between leadership style of nurse managers and job satisfaction of the staff nurses. However, some of the staff nurses' personal characteristics were found to be associated with their job satisfaction, such as their monthly salary.We also found that nurses who worked for the public facilities were less satisfied with their job, compared to their counterparts working for the private facilities (p＜0.05). Higher job satisfaction was also found among nurses who worked for the independent nursing homes, when compared to nurses working for the hospital-affiliated nursing homes (p＜0.05). The results of this study suggest that, in order to reduce staff nurses' turnover rates and to increase the quality of care in long-term care facilities, it is important to pay attention to the factors related to their job satisfaction.

並列關鍵字

long-term care ； the Managerial Grid ； leadership style ； nurses ； job satisfaction