當前我國公務人員工作滿意度、工作屬性、工作系絡之因果分析

The Path Analysis between Public Employees' Job Satisfaction, Job Characteristics and Job Context in Taiwan

劉祥得(Hsiang Te Liu) ； 翁興利(Seng-Lee Wong)

《公共行政學報》 22期 (2007/03) Pp. 71-110

https://doi.org/10.30409/JPA.200703_(22).0002

摘要

本研究主要探討政府機關公務工作屬性及工作系絡兩大構面，對於我國公務人員工作滿意認知的影響。工作屬性涵蓋工作重要性、工作例行性、工作明確性、職涯發展、工作回饋等構面；工作系絡則包含：組織目標衝突、行政程序限制、組織管理、組織氣候等構面。研究結果發現，公務員的積極參與對工作回饋、工作重要性、職涯發展、工作明確性產生正向效果，而職涯發展、組織管理、組織氣候進而提高公務員工作滿意認知。職涯發展亦扮演行政參與和工作回饋的中介角色。而組織目標衝突及行政程序限制，則負向影響行政參與及工作明確性。最後，提出公共管理上相關政策建議。

關鍵字

工作滿意 ； 工作屬性 ； 工作系絡 ； 職涯發展 ； 行政參與

並列摘要

This research explores the influence of work attributions and work context on public employee perceptions of job satisfaction in Taiwan's public organizations. In particular, this research examines the effects of five components of work attributions-work significance, work routineness, work specificity, career development, information feedback which are confronted by public employees, and four components of work context-organizational goal conflict, procedural constraints, organizational management and organization climate.
This research proves that public employees' participation has a significant positive effect on work significance, information feedback, work specificity, career development. The career development also mediates the effects between administrative participation, information feedback and job satisfaction. On the other hand, the organizational goal conflict has a significant negative effect on administrative participation and work specificity. Finally, this research concludes with some policy recommendations for public managers.

並列關鍵字

job satisfaction ； work attributions ； work context ； career development ； administrative participation

參考文獻

謝明娟、陳俞成、林爲森、陳惠芳、林美珊、張尹格、許藝瓊(2003)。行政人員之工作特性、人格特質與工作滿意度之探討—以南部某地區醫院爲例。嘉南學報。29，400-412。

祝道松、林家五、徐永新、唐資文(2003)。工作滿意度之前因與後果變項探討—以中央健康保險局某分局爲例。玄奘學報。6，179-206。

Anthony, W. P.(1978).Participative management.

August, L.,Waltman, J.(2004).Culture, Climate, and Contribution: Career Satisfaction among Female Faculty.Research in Higher Education.45(2),177-192.

Baldwin, J. N.(1984).Are We Really Lazy?.Review of Public Personnel Administration.4(2),80-89.