花蓮地區母親對幼兒托育服務選擇理由、重要程度及托育滿意度之探討

Childcare Services Chosen by Mothers in Hualien: Reasons for Choices, Levels of Significance and Degree of Satisfaction

張美娟(Mei-Chuan Chang) ； 段慧瑩(Hui-Ying Duan)

《醫護科技學刊》 7卷1期 (2005/01) Pp. 106-120

https://doi.org/10.6563/TJHS.2005.7(1).8

摘要

本研究目的主要是了解母親選擇幼兒托育方式的理由，以及這些理由的重要程度與托育服務的滿意度。研究方法爲問卷調查研究，利用方便取樣方法，針對花蓮地區68名家有四歲以下幼兒接受他人托育的母親進行資料收集。結果顯示：父母親與長輩、幼兒同住者多委請長輩代爲照顧幼兒。此種幼兒托育方式的特點在於：照顧者年紀偏高、學歷偏低、托育費用多在一萬元以下。22項選擇幼兒托育服務的理由，重要程度最高的前五項依次爲：照顧者的衛生習慣、養育幼兒的觀念、人格特質、身體狀況、經驗。顯示幼兒照顧品質是每個母親首要重視的。是否具有專業保母證照，是選擇托育服務重要程度最低的一項理由，顯示目前專業保母形象尚未建立。
接受調查的母親們對目前選擇的幼兒托育服務滿意度高；選擇幼兒托育服務方式，以及主要的訊息提供，仍是以親戚朋友爲主；內政部的婦幼福利政策：「社區保母支持系統」的利用率低。研究結果可提供幼兒托育服務專業知識、婦幼福利政策參考。

關鍵字

保母 ； 托育服務 ； 托育滿意度

並列摘要

This study analyzed the basis of childcare services chosen by mothers, levels of significance and degree of satisfaction. Quantitative research was used, designed as a childcare services questionnaire using interview contents and lecture review. The questionnaire was sent to families in Hualien with children under 4 years old and adoptive childcare services. In total, questionnaires were collected from 68 subjects. The analytical results showed that in stem families where three generations lived together, the grandparents usually took care of the children. The characteristics of the childcare services by the grandparents showed a mature age, low education of caregivers and a low cost in childcare services - mostly under $10,000 NT. Among the 22 reasons for selecting childcare services, the five most important reasons mothers cited were the caregivers’ personal hygiene of caregivers, childcare concepts, personalities, overall health and experience. Mothers were found to be very likely to choose child caregivers based on care-quality issues. The professions and qualifications of child caregivers in this study seemed less important than care quality, indicating that child caregiver certificates have not yet established a professional image.
This study concludes that mothers were generally satisfied with their childcare services. The most reliable resources for choosing childcare services were typically relatives or friends. The Ministry of the Interior in the R.O.C. is currently promoting development of ”community childcare support systems”. However, the resources relating to this new system have not yet gained popularity.

並列關鍵字

Child caregivers ； child-care services ； satisfaction of child-care

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