醫院網站資訊透明度與互動性之調查

Information Transparency and Interactivity in Hospital Websites

洪麗真(Li-Chen Hung)

《醫護科技學刊》 7卷3期 (2005/07) Pp. 294-306

https://doi.org/10.6563/TJHS.2005.7(3).7

摘要

本研究期望藉由醫院網站資訊透明度與互動性之調查，以協助不同特性之醫院在網站建構時能提供更豐富、更具即時性的醫療資訊與服務。網站評量採用透明度與互動性兩大指標，評量表的發展係參考美國三所大學學生聯合組成的網路政策研究小組(Cyberspace Policy Research Group, CyPRG)發展出的「網站屬性評量系統」，再依本研究目的加以修改後製定而成。評量表初稿經專家效度評量與項目分析後，共保留24題細項作為本研究評量指標。研究結果發現，台灣地區級以上醫院521家中，設有網站之醫院計有251家，總架設率達48.2%。進一步交叉分析後，我們有以下發現：1．不同層級、不同權屬別的醫院網站在資訊透明度與互動性上有顯著差異。2．醫院網站依透明度與互動性表現可分為以下四個集群，集群一：組織資訊缺乏型、集群二：民眾權益至上型、集群三：業務資訊充足型、集群四：組織資訊充足型。3．各集群醫院網站的特性在層級別與權屬別上有顯著的差異。本文中亦針對不同集群特質的醫院，提出改善的建議。

關鍵字

醫院網站 ； 透明度 ； 互動性

並列摘要

Purpose: This study provides different hospital types with recommendations for establishing well-organized websites with abundant and up-to-date medical information and services. Method: Transparency and interactivity were used as the main indicators for website evaluation. The evaluation charts were made and modified based on the Website Attribute Evaluation System (WAES), developed by the U.S. Cyberspace Policy Research Group (CyPRG). After professional effectiveness evaluation and item analysis,. 24 sub-items were selected as the evaluation indicators in the study. Result: The analytical results showed that 251 out of 521 regional hospitals and above in Taiwan have established websites, a proportion of 48.2 percent. Through cross analysis, this study gathered the following findings: 1. Information transparency and interactivity differed significantly among hospital websites of different levels and affiliations. 2. Based on information transparency and interactivity, hospital websites could be classified into four categories. The first category is the ”deficiency of organization information” type, the second category is the ”supremeness of public rights” type, the third category is the ”abundance of business information” type, and the fourth category is the ”abundance of organization information” type. 3. The above four categories differed significantly in terms of the features of hospital websites of different levels and affiliations. Besides, this study proposed recommendations for hospitals according to the category to which they belonged.

並列關鍵字

Hospital websites ； transparency ； interactivity

參考文獻

蔡欣玲(2002)。建構護理網站評值量表之前驅研究。醫護科技學刊。5(2)，126-184。

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How to recognize information Web page

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