本研究試圖在使用者與資訊系統間建構一個模擬溝通與對話的管道,並藉此對話管道協助系統理解使用者實際的資訊情境與資訊尋求行爲,進而更用理解資訊問題的本質。本研究採用Dervin的意義建構理論爲基礎,利用情境的時空定位來探索我國電子化政府入口網站使用者的資訊尋求行爲。在使用入口網站前,使用者被要求針對資訊問題産生時的情境與擬進行的步驟進行自我描述。而在實際使用過資訊系統後,使用者則再次被要求報告有關其資訊問題是否被滿足與如何被滿足的過程。透過前後兩次的自我評估與對話,研究者則可以評估資訊系統在滿足使用者資訊問題過程中所産生的落差情境與資訊使用,進而提升資訊系統在理解資訊使用者資訊問題的能力。
This research explores the possibility of building a simulating channel of dialogue between information systems and information users. By keeping the two-way dialogue, the information system is able to understand the information users' seeking behavior, goals and motivations, and the users' information problems per se. Using Dervin's sense-making model, this study tries to investigate the user's situational needs and problems before and after in getting access to the electronic government portal of Taiwan. By analyzing users' self-evaluation including users’ information situations, problems, and gaps, a better and more powerful information system in understanding users' information problems can be developed.