The Effects of Relation Models on Knowledge Sharing: An Empirical Study of IS Project Team

關係模式對於知識分享的影響－以資訊系統專案團隊為實證研究的對象

陳秋美(Chiou-Mei Chen) ； 林東清(Tung-Ching Lin) ； 邱淑玲(Shu-Ling Chiu)

《資訊管理學報》 15卷4期 (2008/10) Pp. 227-254

https://doi.org/10.6382/JIM.200810.0227

摘要

本研究建議合理的知識分機制乃是建構在四種基本的關係模式上，此四種模式並行且程度不一的共存於群組成員的互動中，這些模式分別為社群分享(Communal Sharing)、權力等級(Authority Ranking)、對等互惠(Equality Matching)與市場價值(Market Pricing)四種關係模式，所以本研究植基於這四種基本的知識分享關係模式並進一步結合社會資本關係構面的信任(Trust)、認同(Identification)、義務(Obligation)與規範(Norm)等四要素進行探討,欲瞭解社會資本關係構面的四大要素對於四個知識分享關係模式與知識分享成效的影響，另外亦進一步探討那些知識分享關係模式可以提升資訊專案團隊中知識分享的成效。本研究採用量化的問卷調查法收集233個資訊專案成員在專案團隊中對於知識分享的相關經驗，並且採用結構方程模式分析方法對研究模式進行檢測。於社會資本關係構面元素與知識分享關係模式的關聯性探討，所得結果為：(1)信任、認同與規範對社群分享(CS)關係模式有正向的影響；(2)義務對權利等級(AR)模式有正向的影響；(3)信任與認同對於權利等級(AR)關係模式有正向的影響；(3)信任與認同對平等互惠(EM)關係模式有正向的影響；(4)信任、認同與義務元素對市場價值(MP)關係模式有正向的影響。另外，對於社會資本關係構面元素與知識分享成效關係的探討，其結果顯示信任與認同元素對於知識分享成效有顯著性的正向影響。另外，對於知識分享關係模式與知識分享成效關係的探討，其結果顯示社群分享(CS)、平等互惠(EM)與市場價值(MP)三個關係模式對於知識分享成效有正向的影響。

關鍵字

知識分享 ； 關係模式 ； 社會資本理論關係構面 ； 知識分享成效

並列摘要

This study suggested that the mechanism behind knowledge sharing (KS) is constructed based on the combination of the four fundamental relation models which coexist with different degree among members in the group. These four relation models of knowledge sharing are Communal Sharing (CS), Authority Ranking (AR), Equality Matching (EM), and Market Pricing (MP). Therefore this study based on four relation models to investigate how the social capital influences each relation model. Further this study also investigated the impact of each relation model on the effectiveness of knowledge sharing. 233 MIS project team members were surveyed and structural equation model analysis was conducted to test the research model. The results showed that (1) trust, identification, and norm have positive influence on the communal sharing (CS) model. (2) Obligation has positive influence on the Authority Ranking (AR) model. (3) Trust and identification have positive influence on the Equality Matching (EM) model. (4) Trust, identification, and obligation have positive influence on the Market Pricing (MP) model. We also found that trust and identification have positive influence on the effectiveness of knowledge sharing. Furthermore, CS, among the four relation models, was found to have the highest positive influence on the effectiveness of KS, followed by EM and MP sequentially, while no significant relation between AR and the effectiveness of KS was found in our observations.

並列關鍵字

Knowledge Sharing ； Relation Models ； Relational Dimension of Social Capital ； Effectiveness of Knowledge Sharing

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