組織氣候之實證研究－以台北某醫療機構為例

The Study on Organizational Atmosphere-Taking One Medical Organization in Taipei for Example

楊建昌(Chien-Chang Yang) ； 葉宇泰(Yu-Tai Yeh) ； 何國章(Kwo-Chan Ho) ； 陳世欣(Shih-Shih Chen)

《醫務管理期刊》 3卷1期 (2002/03) Pp. 120-141

https://doi.org/10.6174/JHM2002.3(1).120

摘要

任何組織之目的，陳在於解決、整合、目標達成及型態維護等問題，然而該如何解決？則非賴全體人員齊心一志、群起策力以致。但各人員之情緒、價值觀念、態度和期望等各異，如何使其群策群力？則乃必須深思的主題。組織氣候之研究正可提供此一主題予以解決之方向，以組織成員知覺到的環境觀念，研究組織成員的行為動機及其行為，為管理者提供釐訂政策之參考。
本研究係以台北某醫療機構全體員工為研究對象，進行問春調查，而所使用的問卷乃採用許士軍教授譯自哈佛大學Litwin and Stringer(1968)的組織氣候量表、藉以量測及分析某醫療機構組織氣候之現況，作為該機構於內部管理政策制訂上之參考依據。
研究結果顯示：該醫療機構工作人員在「人情」及「標準」構面平均得分較高，在「獎酬」及「衝突」構面平約得分較低；以職位探討對組織氣候的知覺，發現除「人情」構面外，其餘八個構面皆呈統計上顯著水準，而且主管人員的感受程度皆高於非主管人員；經Scheffe's事後檢定，在「結構」構面的平均值，護理人員高於醫療人員，在「獎酬」構面的平均值，醫療人員高於醫技人員、醫療人員高於行政人員、護理人員高於行政人員、護理人員高於醫技人員，在「人情」構面的平均值，醫技人員高於醫療人員，在「標準」構面的平均值，醫療人員高於醫技人員；人格特質變項對組織氣候的知覺有統計上顯著影響。

關鍵字

組識氣候 ； 組識成員 ； 行為動機

並列摘要

The goal of every organization is to solve, integrate, achieve objectives and maintain the styles of their own. It depends on the teamwork of the staff to improve the organization. It is an issue needs thinking to reduce the impact of individual differences (e.g. emotion, attitude and expectation) on the organization. The study on organizational atmosphere can provide a guidance on this topic. Studying the motivation and behaviors of the staff in the environment which the staff aware can provide the managers some references when they're making polices.
This study sample the staffs of a medical organization in Taipei. The questionnaire adopted Litwin and Stringer's organizational atmosphere test. By using the test, we measured and analyzed the current situation of that medical organization. Also we used that as a source of reference in making polices.
The study shows that the staff in that organization got higher score in ”Warmth” and ”Standard”. They got lower score in ”Reward” and ”Conflict”. When discussing the perception of organizational atmosphere in the view of positions, we found except the ”Warmth” aspect, the other eight aspects all reached the signifcant level statistically. And the executives' perception levels were higher than non-executives'. After being examining by Scheffes, nursing staff got higher average score than medical staff did in ”Structure” aspect. In ”Reward” aspect, the conclusions were
1. Medical staff got higher score than medical technicians and administrative staff did.
2. Nursing staff got higher score than administrative staff and medical technicians did.
In ”Warmth” aspect, medical technicians got higher score than medical staff. In ”Standard” aspect, medical staff got higher score than medical technicians. The conclusion is that the personality variable has obvious impact on the perception of organizational atmosphere.

並列關鍵字

Organization-Climate ； Organization-Member ； Behavior-Motives

參考文獻

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