醫療資訊人員工作投入、工作壓力及工作滿意度之探討

A Study of Job Involvement, Job Stress and Job Satisfaction among Medical Information Staff

陳龍(Albert Chen) ； 徐敏耕(Min-Ken Hsu) ； 徐宗福(Tsung-Fu Hsu)

《醫務管理期刊》 14卷2期 (2013/06) Pp. 107-127

https://doi.org/10.6174/JHM2013.14(2).126

摘要

目的：本研究旨在由工作投入、工作壓力及工作滿意度三個面向來探討醫療資訊人員的工作狀況及其相關性，並探究影響工作壓力及工作滿意度的預測因子，以做為醫療資訊人員關注其職場生涯發展及醫院經營管理者在人力資源管理及規劃上之參考。方法：採用橫斷研究法，以立意取樣法選取中部地區15家區域醫院以上醫院之醫療資訊人員施以結構式問卷調查，內容包括人口學特質、工作投入、工作壓力及工作滿意度量表調查。發出問卷310份，有效問卷291份。以SPSS軟體進行統計分析，藉以探討工作投入、工作壓力及工作滿意度之情形與相互關聯性，不同人口學特質對於工作投入、工作壓力及工作滿意度的影響與差異，並將多個自變項納入，來探究對於依變項的預測能力。結果：工作投入與工作滿意度呈現顯著正相關；工作壓力與工作滿意度呈現顯著負相關。一組自變項包含高階職位階級、月收入≦30,000元、自覺身體健康狀況評分、工作投入及工作壓力對工作滿意度具有顯著影響；有配偶（含同居）、自覺身體健康狀況評分、工作投入及工作滿意度對工作壓力具有顯著影響。結論：瞭解資訊員工的工作狀況，降低工作壓力，專注提升工作投入，促進身心健康狀況，暢通升遷管道，以及重視薪資報酬，有助於增加工作滿意度，降低離職傾向，更能使醫療機構服務品質提昇與永續經營發展。

關鍵字

醫療資訊人員 ； 工作投入 ； 工作壓力 ； 工作滿意度

並列摘要

Objectives: The purposes of the study were to investigate working conditions and interrelationships among job involvement, job stress and job satisfaction for medical information staff, and to explore the predictors of job stress and job satisfaction as they were related to staff concern about their own career development and hospital human resources management and planning.Methods: For this cross-sectional study, we selected medical information staff from 15 regional hospitals in central Taiwan by purposive sampling for a structured questionnaire survey which included demographic characteristics, job involvement, job stress and job satisfaction scales. A total of 310 questionnaires were distributed and 291 valid ones were returned. The questionnaires were analyzed with SPSS software to explore the conditions of and interrelationships among job involvement, job stress and job satisfaction, the influence of personal demographic characteristics on job involvement, job stress and job satisfaction, and multiple independent variables were included to explore their ability to predict the dependent variables.Results: There was a significant positive correlation between job involvement and job satisfaction, but a significant negative correlation between job stress and job satisfaction. A high-level position, a monthly income ≦$ 30,000, perceived physical health status, job involvement and job stress all had a significant impact on job satisfaction. Having spouse (including cohabitation), perceived physical health status, job involvement and job satisfaction all had a significant influence on job stress.Conclusions: Increased job satisfaction and reduced turnover intention on the part of the medical information staff could be improved by understanding working conditions, reducing job stress, enhancing job involvement, promoting physical and mental health, smoothing the channels for promotion, and addressing salary compensation. This would also improve the quality of medical services and sustain development.

並列關鍵字

medical information staff ； job involvement ； job stress ； job satisfaction

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