從組織容受力探討政府入口網站之經營特質

A Study on Management Characteristic of the Government Portal Site through Organizing Capacity

陳冠位(Kuan-Wei Chen) ； 歐陽宇(Ouyang Yu) ； 張吟敏(Yin-Ming Chang)

《公共事務評論》 8卷1期 (2007/06) Pp. 47-68

https://doi.org/10.29622/JPAR.200706.0003

摘要

政府入口網站常被簡化爲一個立基於現有流程與結構自動化的服務，然而從電子化政府經營典範而言，網站後端組織因素的改造，才能真正改變傳統行政作業流程的管理問題，實現電子化政府的目標。而組織改造的實踐，涉及組織容受力各項因素之調適與改變。本文嘗試觀察縣市政府入口網站建立與經營，並從可能影響網站運作成效的組織因素探究，以瞭解台灣縣市政府網站目前朝向電子化政府管理的現況。
研究分析結果，台灣地方政府網站依實踐電子化政府的能力，分爲使用者需求導向、創新領導導向、電子服務傳遞導向、行政導向等四類。而在影響網站之特質因素部份，研究顯示在電子化政府的推展上，行政管理組織內部一致性愈高、以及外部環境支持、首長對於電子化政府的認同，其電子化政府之經營管理特質愈顯著。

關鍵字

電子化政府 ； 組織容受力 ； 政府入口網站

並列摘要

The Government portal site is often simplified as service based on current process and automated structure; however, from e-government management paradigm, reconstructing the organization does help change traditional administration process and move toward e-government. Organization reformation involves adjustment and alteration of organizing capacity. The study tries to observe local government portal site management and explore the factors in organization that may influence the website effectiveness so as to understand current condition in Taiwan's official websites.
Through research analysis, the study, based on e-government level, divides Taiwan's local government websites into four categories: user-oriented, novel leadership-oriented, e-service-oriented, and administration-oriented. On the factors that influence website, the study reveals that the more agreeable the administration management is, including outer environment support and administrator's identification, the more characteristics we can find toward e-government management.

並列關鍵字

E-Government ； Organizing Capacity ； The Government portal site