美國大學圖書館採用工讀生輪值參考諮詢台之經驗與探討

Student Assistant Staffed Reference Desks in U.S. Academic Libraries: Experience & Comments

張蕙美(Huey-Meei Chang)

《大學圖書館》 4卷1期 (2000/03) Pp. 100-112

摘要

人力不足一直是許多圖書館所共同面臨的問題。本文主要在探討美國學術圖書館之參考諮詢台，以採用工讀生之方式來解決此困難之經驗。首先，介紹諮詢組採用非專業館員之背後原因。接著探討其在採用工讀生時之相關經驗，包括工讀生之錄用、訓練方式、值台方式、工作內容及結果評估等。最後綜合本研究所得，提出諮詢台在採用工讀生時應注意之事項及可能衍生之問題。

關鍵字

參考諮詢臺 ； 參考服務 ； 工讀生

並列摘要

Staffing shortages are a common problem in many libraries. Some university reference desks use student assistants to deal with this difficulty. This article describes the status of this practice in U.S. academic libraries and general approaches to problems encountered. First, we review the literature and then summarize U.S. academic libraries’ experiences in student assistants’ hiring, training, job defining, and performance evaluation. At the end of the paper, we highlight problems that should be noticed and suggest some ways to improve the quality of service.

並列關鍵字

Reference desk ； Reference service ； Student assistants

參考文獻

(1978).Encyclopedia of Library and Information Science(Vol. 25).

Bowser, Eugene O.(1996).Database Assistants: the Student Workers of the New Era of Automation.Colorado Libraries.22(4),13-16.

Boyer, Laura M.,Theimer, William C.(1978).The Use and Training of Nonprofessional Personnel at Reference Desks in Selected College and University Libraries.College and Research Libraries.36(3),193-200.

Christensen, John O.(1989).An Evaluation of Reference Desk Service.College and Research Libraries.50(5),468-483.

Clair, Jeffrey W. St.,Aluri, Rao(1977).Staffing The Reference Desk: Professionals or Nonprofessionals.Journal of Academic Librarianship.31(3),149-153.