降低護理部人力招募工時之專案

醫院護理人員離職率居高不下，導致護理部門常須招募新進人員，招募過程流程繁瑣，作業耗時，使承辦人員深感困擾。故本專案旨在降低本院護理部人力招募作業之工時，並提昇作業效率。專案主要方法是利用流程程序圖的品管手法，配合人力招募資訊系統開發，並於專案實施後3個月進行評值。結果顯示：原先18項程序縮減爲14項，平日履歷整理作業由每天平均68.0分鐘降至8.1分鐘，平均每次面試作業時間由499.7分鐘縮短爲199.8分鐘，每次面試整體流程作業時間共節省約6小時工時，確實達成預定目標，對於降低護理部人力招募工時，提昇護理行政在人力資料庫的管理有明顯助益。

關鍵字

護理人力；工時；招募；資訊系統

並列摘要

Loss of nursing staff is the most significant problem in our nursing department. Such staff turnover seriously impacts the patients and the quality of nursing care. The loss of nurses frequently imposes extra recruiting tasks on other employees in the nursing department. This project was designed to increase the efficiency of recruiting and to reduce the amount of working hours per nurse. We created a flow chart and quality control methods to develop new standard procedures for a recruiting system. Statistical data gathered from 2005/08 to 2005/11 revealed that, after implementing the new system, recruiting tasks had been abridged from eighteen to fourteen items. Time spent collecting and analyzing personnel resumes was reduced from 68 to 8 minutes. The average time per interview dropped from 500 to 200 minutes. The results showed that this project saved 6 hours from the total time spent on recruiting. Moreover, the efficiency of nursing staff management was improved using the new flow chart and recruiting system.

並列關鍵字

nursing staff ； working hours ； recruitment ； efficiency

被引用紀錄

雷淑貞（2014）。台灣長期照護機構與醫療機構策略聯盟動機透過信任、程序公平對聯盟績效與未來承諾之影響〔碩士論文，長榮大學〕。華藝線上圖書館。https://doi.org/10.6833/CJCU.2014.00191

駱昭芬（2015）。社區醫院護理主管工作壓力與因應策略之關係研究〔碩士論文，義守大學〕。華藝線上圖書館。https://doi.org/10.6343/ISU.2015.00112

林秋芬、黃仲毅、高靖秋、盧美秀（2013）。台灣護理人力短缺與留任措施。護理雜誌，60(3)，88-93。https://doi.org/10.6224/JN.60.3.88

黃裕盛（2009）。應用資料包絡法評估台灣國際觀光旅館之營運效率〔碩士論文，長榮大學〕。華藝線上圖書館。https://www.airitilibrary.com/Article/Detail?DocID=U0015-1506200918001800

駱子文（2013）。醫院護理人力短缺現象之動態效應—以T醫院為個案之系統動力學分析〔碩士論文，國立中正大學〕。華藝線上圖書館。https://www.airitilibrary.com/Article/Detail?DocID=U0033-2110201613553881

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降低護理部人力招募工時之專案

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