情意性組織承諾與工作滿意度孰因孰果？組織形象、正面情意、與整體工作態度的影響

The Causal Order of Affective Organizational Commitment and Job Satisfaction: Testing the Effects of Organizational Image, Positive Affect, and Overall Job Attitudes

葉日武(Ryh-Wu Yeh)

《服務業管理評論》 11期 (2014/01) Pp. 93-114

摘要

組織承諾與工作滿意度都是重要的工作態度構念，但兩者之間的因果關係已經困擾學界多年。本研究嘗試以下列兩種方式來處理這個問題：（1）納入組織形象和正面情意特質這兩個共同前因構念；（2）將整體工作態度這個新的二階構念納入理論架構。實證結果顯示移除組織形象和正面情意的影響後，情意性組織承諾與工作滿意度的關係確實有所減弱，但其幅度有限，而納入整體工作態度的模式，不但可以解決因果關係的問題，在整體配適度上也不比傳統模式遜色。本研究呼籲學界以嚴謹的後續研究來確認或否定這些發現。

關鍵字

情意性組織承諾 ； 工作滿意度 ； 組織形象 ； 正面情意 ； 整體工作態度

並列摘要

Organizational commitment and job satisfaction are important constructs of job attitudes. However, the causal order of these two constructs is controversial. This study adopts two approaches to explore the truths behind this controversy: (1) a common antecedents approach to exclude the potential impact of organizational image and trait positive affect; (2) an overall job attitudes approach to construct a second order framework. The analytic results suggest that there is a correlated but not causal relationship between affective organizational commitment and job satisfaction. Also, in terms of overall fit, the second order model is as good as the correlated model. A series of rigorous validation of these findings is urged.

並列關鍵字

Affective organizational commitment ； Job satisfaction ； Organizational image ； Positive affect ； Overall job attitudes