製造業品質管理制度、品質文化與品質管理績效相關之研究

A Study of Relationships among Quality Management System, Quality Culture and Quality Management Performance in Taiwan's Manufacturing Industries

蔡文豐(Wen-Feng Tsai)

《建國科大學報》 24卷4期 (2005/07) Pp. 209-222

https://doi.org/10.6995/JCTU.200507.0209

摘要

一些研究指出品質文化是否深植於組織中各成員，與品質管理是否有效至為密切，卻甚少有定量研究加以驗證。本研究之目的為探討品質管理制度、品質文化與品質管理績效之關係。採用問卷調查研究法，設計品質管理制度、品質文化與品質管理績效之量表，以台灣地區製造業五百大為群體進行抽樣調查。所得問卷資料，以LISREL之徑路分析檢測品質管理制度與品質文化各構面對品質管理績效各構面之影響路徑與模式之適配度。
研究結果顯示，品質管理制度中的品質規劃與改善行動，顯著地影響品質文化中的人本假設、品質理念、及行事準則；人本假設與品質理念再顯著地影響品質管理績效中的人員績效，而行事準則則顯著地影響結果績效與品質管理總績效。
品質管理制度必須透過品質文化的培植運作，才能顯現品質管理績效出來。本研究之結果與發現可作為製造業品質管理與學術研究建構品質管理模式之參考。

關鍵字

品質管理制度 ； 品質文化 ； 品質管理績效 ； 製造業

並列摘要

Some studies advocated to create quality culture was important for effective quality management but few quantitative studies verified it. The purposes of this study is to explore the relationships among quality management system, quality culture and quality management performance.
Three questionnaires were developed, and surveyed the top five hundred manufacturers in Taiwan area. Data was analyzed with path analysis among quality management system, quality culture, and quality management performance and the fitness of models by LISREL. It is found that 'quality planning' and 'improvement action' influence 'humanity assumptions', 'quality concepts', and 'behavior criteria' significantly; 'humanity assumptions' and 'quality concepts' influence 'people performance' significantly; 'behavior criteria' influence 'result performance' and 'total quality performance' significantly.
To achieve good quality management performance must have good quality management system and go through the quality culture. The results of this study could be helpful to the quality management practices and the construction of quality management model in disciplinary study.

並列關鍵字

Quality management system ； quality culture ； quality management performance ； manufacturing Industries