美髮從業人員工作倦怠之研究

A Study of the Employees' Job Burnout Situation on Hairdressing Enterprise

謝清秀(Ching-Shiu Hsieh) ； 詹慧珊(Hui-Shan Chan)

《建國科大學報》 25卷3期 (2006/04) Pp. 71-94

https://doi.org/10.6995/JCTU.200604.0071

摘要

本研究目的在探討美髮行業工作環境與美髮從業人員工作倦怠情形，透過文獻探討及問卷調查北、中、南地區284名美髮公司之從業人員。以平均數、ｔ考驗、單因子變異數分析、薛費(Scheffe's test)事後多重比較、多元逐步迴歸進行統計分析。
本研究的重要結果包括：(1)美髮從業人員對於工作環境變項的滿意程度係以『制度維持』的不滿意程度最高。(2)年齡較輕、服務年資較少、工作職務愈低階的的美髮從業人員，對於『目標導向』層面的不滿意程度，皆明顯高於年齡較長、服務年資較久、工作職務高階者的美髮從業人員。(3)平均收入較低的美髮從業人員，在『整體工作環境』方面，不滿意程度高於收入較高的美髮從業人員。(4)基層的助理人員在『工作倦怠』的情形明顯高於層級較高的專業設計師與相關人員。(5)「人際關係」與工作倦怠的三個構面：「缺乏成就感」、「無人情味」、「情緒耗竭」呈顯著性相關。
根據以上研究結果，本研究建議(1)美髮業者宜明確訂定員工晉級升遷辦法。(2)於制度方面建立適當的政策支援，以保障美髮從業人員應享有之權益。(3)建立有效的溝通方式，促進勞資雙方交換表達意見的管道，相信將有助於企業營運的推展。

關鍵字

美髮業 ； 美髮從業人員 ； 工作倦怠 ； 工作滿意

並列摘要

The purpose of this study is to explore the work environment and the situation of Job burnout of hairdressers. By document discussion and making questionnaire on 284 hairdressers in northern, central and southern Taiwan, we aim to find out the results with the methods of averages, T-test, one-way ANOVA, Scheffe's test and Multiple Stepwise Regression.
The major findings of the study include: 1) The most dissatisfied variable of hairdressers in the work environment is ”system maintenance”. 2) The junior hairdressers with lower tenure and ranks are more dissatisfied with ”overall work environment” than senior hairdressers with higher tenure and ranks. 3) Hairdressers with lower average income are more dissatisfied with the ”overall work environment” than those with higher income. 4) Assistants at basic level pose higher ”work fatigue” than professional designers and related personnel with higher ranks. 5) Three constructs of ”interpersonal relationships”-”lack or sense of achievement”, ”lack or human touch” and ”feeling exhaust” are noticeably related to leaner existence.
Based on the above findings, we suggest that hairdressing enterprises' employers should establish specific promotion regulations for employees with proper policies as support in system to protect the rights of hairdressers. In the meantime, they need to establish effective communication methods to promote comment exchange between the employers and employees, which helps promotion of the enterprises.

並列關鍵字

Hairdressing industry ； Hairdresser ； Burnout ； Work satisfaction