路跑選手認知、情感、滿意度與忠誠度關聯性之研究

Relationship among Disconfirmation, Emotion, Satisfaction, and Loyalty in Runners

趙正敏(Cheng-Min Chao) ； 謝秀芳(Shiow-Fang Shieh) ； 吳佩璟(Pai-Ching Wu) ； 林文郎(Wen-Lang Lin)

《運動休閒管理學報》 7卷2期 (2010/12) Pp. 100-110

https://doi.org/10.6214/JSRM.201012_7(2).0007

摘要

The purpose of this study was to verify the sports satisfaction model of Laura and Jose (2007). Totalizing 573 runners participating in the 2008 Chiayi Energies Road Running Participants were verifying the validity and reliability of the scale. The data were analyzed by statistic analysis such as frequencies, means, path analysis using computer program SPSS for windows 18.0 and LISREL 8.72. Results demonstrate: (1) a significant, direct, and positive effect of disconfirmation, emotions (pleasure, arousal) on satisfaction. A significant, direct, and positive effect of satisfaction on loyalty. Satisfaction as a mediator between disconfirmation, emotions (pleasure, arousal) and loyalty was also revealed in the findings. (2) a significant, direct, and positive effect of disconfirmation on emotions (pleasure, arousal), and satisfaction. A significant, direct, and positive effect of emotions (pleasure, arousal) on satisfaction, and satisfaction on loyalty. All paths in the model were significant (p＜.05). After the analysis of LISREL, the suitability of the framework was fine and proves that the model is applicable for the research. The results of this research will be used as a reference to develop strategies for sport management.

關鍵字

運動賽會 ； 結構方程模式 ； 運動滿意度模式

並列摘要

The purpose of this study was to verify the sports satisfaction model of Laura and Jose (2007). Totalizing 573 runners participating in the 2008 Chiayi Energies Road Running Participants were verifying the validity and reliability of the scale. The data were analyzed by statistic analysis such as frequencies, means, path analysis using computer program SPSS for windows 18.0 and LISREL 8.72. Results demonstrate: (1) a significant, direct, and positive effect of disconfirmation, emotions (pleasure, arousal) on satisfaction. A significant, direct, and positive effect of satisfaction on loyalty. Satisfaction as a mediator between disconfirmation, emotions (pleasure, arousal) and loyalty was also revealed in the findings. (2) a significant, direct, and positive effect of disconfirmation on emotions (pleasure, arousal), and satisfaction. A significant, direct, and positive effect of emotions (pleasure, arousal) on satisfaction, and satisfaction on loyalty. All paths in the model were significant (p＜.05). After the analysis of LISREL, the suitability of the framework was fine and proves that the model is applicable for the research. The results of this research will be used as a reference to develop strategies for sport management.

並列關鍵字

sport event ； structural equation model ； sports satisfaction model

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