航空保安危機管理－國內乘客認知調查

Flight Security Crisis Management-An Investigation of Passengers' Attitudes and Comprehension

崔海恩(H. Tsuei) ； 李再長(T. Z. Lee) ； 方斌(P. Fang) ； 王心靈(H. L. Wang)

《危機管理學刊》 1卷2期 (2004/06) Pp. 65-74

https://doi.org/10.6459/JCM.200406_1(2).0007

摘要

2001年9月11日，恐佈份子以滿載燃油之民航機作為自殺攻擊武器，衝撞美國紐約雙子星世貿大樓及美國國防部五角大廈。不同於以往所發生之任何劫機事件，此一回教極端份子縝密計畫之恐怖攻擊行為，引起世人震驚。事件後，如何加強航空保安及危機管理，猝然成為產、官、學、研界重要課題之一。本研究之主要目的為藉由調查搭機乘客針對航空保安的認知與危機意識，識別國內應採措施之方向。重要發現如下：受訪者認為加強登機前安檢是最有效的預防劫機措施、贊成配置空安人員、空安人員應該來自於警界。當發生劫機時，有57.6%的受訪者表示會採取行動制服歹徒。

關鍵字

航空保安 ； 劫機 ； 恐怖攻擊

並列摘要

The use of passenger aircraft to serve as a bomb to execute terrorist's suicide attacks on the Twin Towers of the New York World Trade Center and Pentagon building of American Defense Department on September 11, 2001 (”911” Accident) sent a warning signal to the security checks of the aviation industry. After this event, how to strengthen flight security and crisis management suddenly became one of major topics in the whole world.The objectives of this research were to recognize the prevention measures that should be taken. Through surveying domestic passengers' perception on flight security and crisis consciousness, the major findings were as follows: The respondents perceived that enhancing access security checks is the most effective method; sky marshals (in-flight security personnel) are supported; sky marshals should be composed by the police; 57.6% of respondents will adopt the action of riot control when a hijack happened.

並列關鍵字

Flight security ； Hijack ； Terrorist Attack

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