併購過程中溝通的重要性

此個案以觀察法的角度探討組織併購過程中，溝通對員工接受併購的重要性與對併購的認知程度為何。在組織併購過程中，溝通是併購中降低員工抗拒的一種方法。本個案研究之溝通的模式分為傳統會議與線上會議。傳統的面對面會議是企業進行群體決策最常使用的方式，但從眾或是少數權威的壓力卻造成會議的績效不彰。本研究旨在探討運用不同的溝通工具對併購的影響與認知情況。透過導入Team Spirit創意軟體系統並與面對面會議的交互運用，以協助A公司完成併購過程中探討的議題。發現併購中過程，以不同議題的發展，代表不同階段不同的議題，也藉由不同會議工具了解對併購認知的影響。結果顯示，透過Team Spirit的支援可藉由併購過程中溝通工具的安排提升員工對併購認知與生活滿意度上的改善，降低工作壓力，並使會議成員在構想品質的質與量上兼具提昇成效。

關鍵字

溝通； Team Spirit ；傳統會議

並列摘要

The case used perspective to observe the process of organizational M&A, Communication for employees to accept the importance of mergers and acquisitions, and the knowledge of M&A. M&A process in the organization, communication is the way to reduce staff resistance of acquisition. The process of organizational change, communication is a way to reduce employee resistance. The mode of communication divided into the traditional face- to-face meetings and online meeting. The traditional face-to-face meeting is most commonly used in enterprise group decision-making enterprise, but the pressure of conformity, or a small number of authorities may reduce the performance ineffective. This study aimed to investigate the use of different communication tools have what impact on employee attitude and the cognition. By import Team Spirit creative soft- ware systems to assist the company to complete the acquisition process. M&A process, with different issues of development, representing different stages of different issues, also by different meetings on the acquisition of cognitive tools to understand the M&A impact. The results show that through the support of Team Spirit can improve the staff of M&A cognition, improvement of life satisfaction, lower job stress, and enhance the members the concept of quality quantity results.