Service workers' service attitude is the key factor of customer satisfaction. It is postulated that personality traits are the important variables affecting service attitude. This study aimed to focus on food service employees, who have long working time as well as high customer-contact frequency and are high emotional labor, to explore service attitude of employees. Consequently, the results are obtained as follow: Relationships significantly exist between employee's personality traits with service attitude. Finally, based on the results of this study, suggestions were made for hospitality and tourism industry as a reference.