台大網球課學生對網球“場地設備”滿意度之研究

Levels of Satisfaction on Tennis Court and Facilities with Regard to National Taiwan University Students Who Took Tennis Class

盧居福(Chu-Fu Lu)

《臺大體育學報》 3輯 (2000/02) Pp. 1-28

https://doi.org/10.6569/NTUJPE.200002_(3).0001

摘要

本研究首先探討網球「場地設備」因素之分析，並進而以消費者行爲理論中之「顧客滿意度」的理念及方法，分析不同組別（性別、選必修、選課志願、喜歡程度）學生，在各個場地設備因素的事前期望(E)、事後感受(p)及滿意度(p-E)的差異情形。本研究采用問卷調查法以自編之「大學體育教學滿意度量表」爲研究工具，並以台大八十五學年度下學期634名修習綱球課的學生爲研究對象。所蒐集之資料經因素分析、t考驗及變異數分析後，獲得下列結果：
一、關於場地設備因素分析方面，發現網球場地設備之因素有：「設備器材」及「整潔維修」等兩個因素。
二、男、女學生在場地設備兩個因素的事前期望及事後感受均沒有顯著差異；並得知男、女學生在這兩個因素均感到不滿意。
三、選、必修學生在場地設備兩個因素的事前期望及事後感受均沒有顯著差異；並得知選、必修學生在這兩個因素的均感到不滿意。
四、第一志願組別學生場地設備兩個因素的事前期望均高於非第一志願組別學生。但不同志願組別學生在這兩個因素的事後感受則沒有顯著差異；並得知不同選課志願組別學生在這兩個因素的感到不滿意。
五、非常喜歡組別學生在場地設備兩個因素的事前期望及事後感受均高於喜歡組別學生，而喜歡級別學生又高於不喜歡組別學生。並得知不同喜歡程度組別學生在這兩個因素均感到不滿意。

關鍵字

場地設備 ； 事前期望 ； 事後感受 ； 滿意度

並列摘要

The first purpose of this study was to analyze the factors that affected tennis court and facilities. The second one was to analyze different groups (sex, required or elective credits, the desire of physical education class, level of likeness) students' differences on tennis court and facilities factors about expectation (E), perception (P), and their levels of satisfaction (P-E). The concepts and the methods used in this study were from the theory of consumer behavior concerning customer satisfaction. ”Survey of college students' physical education teaching satisfaction” designed by the researcher of this study was used as the research instrument. The 634 National Taiwan University students. who took tennis classes in the second semester of 1996 school year served as the subjects of this study. The obtained data were analyzed by the factor analysis, t-test and ANOVA.
The following results were found under this study:
1. There were two factors that affected tennis court and facilities. They were equipment and clean & repair.
2. There were no significant differences on the expectation and perception of the two factors between male and female student. Another result was both male female students were not satisfied with the two factors.
3. There was no significant difference on the expectation and perception of the two factors between those students who took the classes as required or elective. Another result was that both required and elective groups students were not satisfied with the two factors.
4. The students who took the classes as their first desire had higher expectation of the two factors than those who were not in the first desire group. There were no significant difference on the perception of the two factors between those students with different disire group.
Moreover, the students with different desires were not satisfied with the two factors.
5. The students who liked the classes very much had higher expectation and perception of the two factors than those who liked the classes but not very much. However, the latter group had higher expectation and perception than the not like group.
Moreover, the students with different likeness were not satisfied with the two factors.

並列關鍵字

tennis court and facilities ； expectation ； levels of satisfaction on tennis court and facilities