網球訓練班人力資源、經營現況及滿意度之探討

本研究目的在調查台灣地區各縣市網球訓練班人力資源及經營現況，並分析目前網球訓練班教練的工作滿意度情況。在方法上，本研究採問卷調查法，以研究者自編之「台灣地區網球訓練班經營發展現況問卷」進行調查，並以台灣地區各縣市網球訓練班之教練為對象，本研究共發出230份問卷，有效回收207份問卷，回收率90%。研究結果顯示：網球訓練班教練年資5年以下、每月薪資收入以2萬以下者約佔半數。訓練班大都集中在北部及特大都會區，成立在10年以內者共佔七成。網球教練的工作滿意度以「教練本身技術及專業素質」、「教練訓練或教球敬業態度」的平均得分最高，而在「對薪資收入的滿意情形」則明顯的偏低。女性及北部地區訓練班在「教練本身技術及專業素質」的滿意度顯著高於男性、非北部地區；非體育系畢業、沒有參與過全國排名賽及北部地區的教練在「人力運用（人力充足性）」滿意度顯著高於體育系畢業、曾經參與過全國排名賽的教練及非北部地區的教練。本研究結論認為網球訓練班是值得發展的產業，可創造就業機會與管道，但目前網球訓練班的教練資格、規模及收費並沒有一定的標準可依循，未來可針對相關議題進行探究。

關鍵字

網球訓練班；教練；人力資源；工作滿意度

並列摘要

Purpose: This study was to investigate the human resources, current practices and job satisfaction of tennis class in Taiwan. Method: The questionnaire was established by the interviews of tennis coaches. The data were collected from tennis coaches in Taiwan, there were 207 valid samples. Results: The seniority of most coaches was under 5 years, and their average salary were fewer than 20,000 per month. Most tennis classes were concentrated in the north and large metropolitan area, about 70% tennis classes were established less than 10 years. The job satisfaction of tennis coaches with ＂the quality technical and professional of coaches＂, and ＂good training and teaching attitude＂ had higher scores, but the ＂satisfaction of salary＂ had the lowest score. Female coaches and classes in the northern regions had significant differences in the items of ＂the coach’s quality of technical and professional＂ of job satisfaction. Coaches who were not graduated from physical education department, hadn't participated in National tennis ranking tournament and in the northern area had higher job satisfaction in the item of ＂adequate human resources＂. In conclusion, this study proposed that the tennis class was one of the worth developing sports industry, it can create employment opportunities. But the qualifications of tennis coaches, the size and charges of tennis class didn’t have clear rules to follow. And this could be a good issue for further research.