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中小企業階段性導入ERP系統之實證研究-以QSS鋁門窗公司為例

An Empirical Research of How to Stepwise Launch ERP System into Small-and-Medium Enterprises-A Case Study of the QSS Aluminum Door and Window Company

摘要


在21世紀的現今,科技與網路的進步非常的快速,企業面對網路化與國際化的激烈競爭下,如何立於不敗之地,並不斷的創新成長,是一個很大的挑戰。因此,企業電子化已成為企業的主流;例如,企業資源規劃(Enterprise Resource Planning, ERP)是企業電子化的一種決策支援系統,其建構在資訊系統的基礎之上,利用電子化網路科技,將企業內部資源與外部環境做有效率的整合,以達企業資源最大的績效。在台灣,過去不少中大型企業利用其大量的資源進行建置ERP系統,而近來愈來愈多中小企業也參與投入此系統。儘管如此,企業在進行系統的導入與執行時,除了經驗不足、認知不對、或方法不佳等因素外,常因產業特殊性導致預期績效打折扣。有鑑於此,本研究針對台灣鋁門窗傳統產業之個案公司,以ERP系統導入的方法與過程進行研究,期能尋求企業電子化在傳統中小企業更佳的管理模式。因此,本研究旨在探討ERP系統在傳統中小企業多次導入才成功的案例,以了解鋁門窗業ERP系統在第一階段導入失敗,第二階段導入成功的過程。由文獻顯示,ERP系統在中小企業方面的學術研究不多。因此,根據中大企業導入的成功模式與失敗的經驗來導入ERP系統就變得格外重要。另外,國內鋁門窗業存在一些困境,例如公司內部資料使用效率低落、外部資訊封閉獨立、與傳統鋁門窗作業方式等原因,加上未能使在地化產業轉為網路國際化,使得不易成功導入ERP系統。本個案研究使用德國SAP(Systems, Applications and Products in Data Processing)系統的ASAP(Accelerated SAP)導入方法論為主,在第一階段導入失敗,進行診斷並二階段導入而獲致成功之案例。之後,分別以資訊整合、決策支援、及流程再造等效益績效指標,來預測系統正式上線後所帶來的成效。研究結果顯示,在傳統中小企業,可以利用多次導入法以尋求ERP系統成功導入模式,並可提供鋁門窗業或其他傳統產業企業電子化導入之參考。

並列摘要


Today in twenty first century, the advancement of technology and networking is very fast. As the enterprise faces Internet networking and international fierce competition, how to remain invincible and to continuously innovate and grow is a big challenge. Thus, e-business has become the enterprise mainstream, e.g., enterprise resource planning (ERP) a kind of decision support system for e-business built on the basis of information systems by using the electronic networking technology to efficiently integrate the enterprise's internal resources and external environments so that the performance of enterprise resources can be maximized. In Taiwan, in the past not a few medium and large enterprises (MLE) use their huge resources to build ERP system, and recently more and more SMEs also become involved in this system. In spite of this, as enterprises launch and implement the system, except the factors of lack experience, perception not right, or method not good, often due to industries' specific characteristics, it may discount the expected performance. Because of that, this study attempts to employ ERP system in terms of launch method and process by the traditional industry's case firm of Taiwan Aluminum Doors to seek the best management model for e-business in traditional SME enterprises.Therefore, this study aims to explore the multi-launch success case of ERP system in the traditional SMEs, where we attempts to understand the process from the first stage failure of launching ERP system to the second stage success in the aluminum window and door industry. As the literature indicates, there is not much academic research for ERP systems in SMEs. Thus, the way of launching ERP system based on MLEs' success launch model and failure experience appear obviously important. In addition, there exist several predicaments in our domestic aluminum window and door industry, such as the causes of low use efficiency of firm's internal data, independently enclosed external information, and the operation styles of traditional aluminum doors and windows industry, plus without transforming the localized industry to the networking internationalized, making the launch of ERP system not easy to succeed. This case study uses German Systems, Applications and Products in Data Processing (SAP) mainly with Accelerated SAP (i.e., ASAP) launch methodology, in the case example that failed in the first stage of launch, and then after conducting the diagnosis became successful in the second stage. After that, it employs the benefits of information integration, decision support, and process reengineering as performance indicators to predict the benefits brought in after the system was formally on line. The results in this study show that for the traditional SMEs it can use multi-launch to seek the ERP system's launch success models, and provide aluminum doors and windows industry or other traditional industries with a reference to launch e-business.

參考文獻


蘇豐裕、王嘉男、林谷鴻,(2008),ERP 系統使用者滿意度之研究,工程科技與 教育學刊,5(3),497-520。
Bingi, P., Sharma, M. K., and Godla, J. K., (1999), “Critical Issues Affecting an ERP Implementation,” Information System Management, 16(5), 7-14.
Holland, C. P. and Light, B., (1999), “A Critical Success Factors Model for ERP Implementation,” IEEE Software, 16(3), 30-36.
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被引用紀錄


王瑞松(2015)。台灣傳統企業導入ERP之研究〔碩士論文,淡江大學〕。華藝線上圖書館。https://doi.org/10.6846%2fTKU.2015.00968
游清華(2017)。廢棄物回收稽核認證與作業流程電子化設計〔碩士論文,義守大學〕。華藝線上圖書館。https://www.airitilibrary.com/Article/Detail?DocID=U0074-2507201710161700

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