劍湖山王子飯店及耐斯王子飯店員工情緒勞務負擔與職業倦怠之相關研究

A Study on the Emotional Loading and Job Burnout of Janfusun Prince Hotel and Nice Prince Hotel Service Employees

王明元(Ming-Yuan Wang) ； 甘唐沖(Tang-Chung Kan) ； 劉文玲(Wen-Ling Liu)

《運動與遊憩研究》 3卷2期 (2008/12) Pp. 252-273

https://doi.org/10.29423/JSRR.200812_3(2).0013

摘要

本研究以劍湖山王子大飯店及嘉義耐斯王子飯店員工爲對象，欲瞭解飯店服務人員情緒勞務負擔與職業倦怠感之關係。本研究以判斷抽樣方式進行調查，總共回收有效問卷243份。本研究結果如下：(1)不同背景變項的飯店服務人員在情緒勞務負擔上，部分具有顯著差異；(2)不同背景變項的飯店服務人員在職業倦怠感上，部分具有顯著差異；(3)飯店服務人員的情緒勞務負擔與職業倦怠感之間呈現負相關。經由本研究之研究結果，可將提供給飯店業者作爲人員招募、訓練及管理之參考依據。

關鍵字

情緒勞務負擔 ； 職業倦怠

並列摘要

This study, using Janfusun Prince Hotel and Nice Prince Hotel as a case study, explores the relationship between the emotional loading and job burnout of hotel service employees. Conducting judgmental sampling 243 usable questionnaires were obtained from service employees. The research findings are: (1) Hotel service employees with different demographic backgrounds are significantly different in their emotional loading; (2) the hotel service employees with different demographic backgrounds have significantly different rates of job burnout; and, (3) the emotional loading of the hotel service employees is significantly positively related to the job burnout. Findings can be used in developing criteria for hiring, in training and in management of employees.

並列關鍵字

the emotional labor ； the burn out

參考文獻

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