- 期刊
- OpenAccess
Self-Assessment of Organization's Performance with Regard to Enablers Criteria Excellence Model (EFQM)
並列摘要
The main purpose of the present study is to assess a hospital's Performance assessment with regard to EFQM model and then determining the relationship between enablers' criteria and Organizational model of excellence with hospital's Performance. To collect data a standard questionnaire of Performance assessment and one questionnaires of relationship assessment for enablers criteria with Organizational Performance. For self-assessment performance, Radar logic and for hypothesis testing, Pearson correlation coefficient, factor analysis and T-test was employed. The results showed that all research hypotheses were accepted and there was a significant relationship between hospital's Performance and enablers' criteria EFQM model. The priority of effectiveness of Enablers criteria on hospital's performance are as follows: processes criteria, partners and resources, leadership, People, policies and strategies.
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