護理人員對護理長可信特質之感受與自覺信任行為之探討

Relationship between Nurse Perceptions of Head Nurse Trustworthiness and Nurse Trust Behaviors

吳家榛(Chia-Chen Wu) ； 張瑩如(Ying-Ju Chang) ； 陳彩鳳(Thai-Form Chen)

《護理暨健康照護研究》 6卷4期 (2010/12) Pp. 243-252

https://doi.org/10.6225/JNHR.6.4.243

摘要

背景　在特質信任的基礎中，員工信任行為受到主管可信特質的影響，國內少有探討護理主管可信特質研究。
目的　探討護理人員對護理長可信特質之感受及自覺信任行為之相關性及其相關因素。
方法　採橫斷式相關性研究設計，採方便取樣方式選取南部某醫學中心護理人員為對象，以結構性問卷收集資料，有效問卷共487份。
结果　結果顯示(1)護理人員對其主管可信特質感受程度及自覺信任行為介於中等之上，對主管可信特質感受為4.92分及自覺信任行為為4.68分；(2)護理人員對於護理主管可信特質感受程度與護理人員的信任行為呈顯著正相關，其中，又以正直特質對護理人員信任行為相關最顯著；(3)年齡及工作年資長的護理人員，其對可信特質感受及自覺信任行為明顯較高；正職、層級高的護理人員，其自覺信任行為愈高；已婚、有子女的護理人員，其自覺信任行為也高於未婚、無子女的護理人員。年齡長、工作年資長及層級高可預估護理人員信任行為。
结论／实务应用　建議護理界應極重視護理人員對主管可信特質感受與自覺信任行為之現況，並將此研究結果做為護理主管個人自省及領導管理行為修正參考。

關鍵字

可信特質 ； 信任行為 ； 上下屬關係

並列摘要

Background: Subordinate trust behavior is influenced by perception of supervisor trustworthiness. There has been little domestic research exploring factors associated with nurse manager trustworthiness.
Purpose: This study was designed to investigate the relationship between nurse perceptions of head nurse trustworthiness and nurse trust behaviors.
Methods: A cross-sectional correlation design was used to survey the perceptions of nurses working in a medical center. A structured questionnaire was used to collect data. A total of 487 valid questionnaires were collected.
Results: (1) Nurse perceptions of head nurse trustworthiness and nurse trust behavior both scored above average (4.92 and 4.68, respectively); (2) Nurse perceptions of head nurse trustworthiness correlated positively with nurse trust behaviors, and head nurse integrity was the most significant correlation coefficient with nurse trust behaviors; (3) Nurse age and duration of work experience correlated positively with perception of head nurse trustworthiness and trust behavior scores. Clinical ladder level correlated positively with trust behavior scores, which were also higher among nurses who were married nurses and who had children. Age, duration of work experience, and clinical ladder level were found to be significant predictors of trust behavior in nurses.
Conclusions/Implications for practice: Results demonstrate the significant influence of certain factors on nurse perceptions of head nurse trustworthiness and on nurse trust behavior. Such may be referenced by supervisors as a basis of adjusting administrative management approaches.

並列關鍵字

trustworthiness ； trust behavior ； supervisor-subordinate relationship