從年齡和年資差異初探大學學務組織學習對工作效能之影響

本研究旨在檢驗國內大學院校學務組織學習影響工作效能的年齡與年資差異，以及年齡和年資對工作效能所造成的影響。本研究以101學年任職於國內大學校院學務處的工作人員，做為研究對象。本研究結果顯示，組織學習之資訊散播與詮釋影響工作效能最鉅，而年齡對此影響具有顯著的調節效果；熟齡成員隨著資訊散播詮釋的增強，其工作效能提升得比青齡成員還快。而年資與資訊散播詮釋的交互作用僅能影響學生輔導效能；資淺成員隨著資訊散播詮釋的強化，其學生輔導效能會較資深成員更為彰顯。就直接效果而言，年齡能正向影響行政執行效能，卻負向影響自我發展效能；年資則分別對行政執行、自我發展、溝通調適都有正向的影響。

關鍵字

工作效能；大學院校；年資；年齡；組織學習；學生事務

並列摘要

This study examines how age and seniority differences affect the organizational learning of the job self-efficacy of student affairs educators in higher education, as well as the effects of age and seniority on the job self-efficacy of these educators. The samples collected for the current study were based on a list of student affairs educators during the 2012 academic year in Taiwan. The results indicated that the information distribution and interpretation (IDI) of organizational learning had a most profound impact on job self-efficacy to which age exerted moderating effects. With the ascendency in IDI, the job self-efficacy of the senior group increased more than that of the junior one. Nevertheless, the interaction between seniority and IDI only had an effect on student-guidance efficacy. On the other hand, with the ascendency in IDI, the student-guidance of the junior group increased more than that of the senior one. Regarding the direct effects, age positively influenced administrative competence, but negatively influenced self-development. Seniority positively influenced administrative competence, self-development, and communication and adaptation.

並列關鍵字

job self-efficacy ； higher education ； seniority ； age ； organizational learning ； student affairs

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