專業助人也需創造力？！創造力對助人工作者在壓力與專業枯竭關係的影響

Is Creativity Needed for Helping Profession?! The Influence of Creativity on the Relationship between Burnout and Stress among Helping Professionals

管意璇(Yi-Shan Kung) ； 陳學志(Hsueh-Chih Chen) ； 徐芝君(Chih-Chun Hsu)

《創造學刊》 2卷2期 (2011/06) Pp. 113-136

https://doi.org/10.30081/CESJ.201106.0005

摘要

本研究旨在了解壓力對助人工作者專業枯竭的影響，也探討創造力對壓力與專業枯竭關係的影響。研究對象為204位臺灣地區助人工作者，研究工具為「工作壓力反應量表」、「馬氏專業枯竭量表」、「威廉斯創造性傾向量表」及「陶倫斯創造力測驗成人適用精簡版」，結果為（1）助人工作者的壓力愈高，專業枯竭愈高；（2）助人工作者的創造力對情感耗竭及缺乏成就感無影響，創造力對無人情味有部分影響；（3）助人工作者的創造力在壓力對情感耗竭及缺乏成就感的關係無調節效果，創造力在壓力對無人情味有部分調節效果。本研究發現助人工作者在創造力認知與創造力情意對壓力與專業枯竭的關係有不同層面的調節效果，是在實務工作中很有貢獻的參考依據。

關鍵字

助人工作者 ； 壓力 ； 專業枯竭 ； 創造力

並列摘要

The purpose of this study is to understand the influence of pressure on helping professionals' burnout, as well as also the influence that creativity has on the relationship between stress and burnout. There were 204 helping professionals in Taiwan participated in this study, and there were 4 instruments applied, which were Job Stress Inventory, Maslach Burnout Inventory, Creativity Assessment Packet and Abbreviated Torrance Test for Adults. The results of research are listed below: (a) The higher the stress for helping professionals, the higher it would be for professional burnout; (b) The creativity of helping professionals has no influence on Emotional Exhaustion nor on Reduced Personal Accomplishment, but has partial influence on Depersonalization; (c) The creativity of helping professionals has no moderating effect on stress over the relationship between Emotional Exhaustion and Reduced Personal Accomplishment, however, it has partial moderating effect on stress over Depersonalization. In this study, it is found that there are different levels of moderating effects for helping professionals on the relationship between creative cognition/sensitivity and stress as well as professional burnout, which is beneficial to helping practices in many fields.

並列關鍵字

burnout ； creativity ； helping professionals ； stress