博物館績效評量探討：以紐西蘭國家博物館及國立故宮博物院為例

我國公立博物館自推行績效管理迄今，無論是政府或學界並無太多關注。其實施之後對臺灣的公立博物館究竟有何作用？是否真有助於達成使命與任務？本文並未涉及這些問題之研究，而是透過文獻及網路資料以瞭解國外博物館的績效管理，將焦點鎖定於績效評量之理念及評量內涵，並引介紐西蘭Te Papa 國家博物館在年度報告和評鑑作業中的績效評量，試圖闡明有全方位思考的績效評量須涵蓋的項目及評量方式。最後則以國立故宮博物院之績效評量為例，希望讀者從國內外範例之相互參照中，可以發現我國所推行的績效管理和評量，無論在理念或實務操作都有需要改進的地方。

關鍵字

績效評量；績效管理；博物館

並列摘要

Taiwan's public museums implemented the performance-based management for years, however, both the government and the academia have not given much attention to its effectiveness. In reality, how has the manipulation of the performance measures affected the administration of Taiwan's public museums? Does it really help museums accomplish their missions and duties? Though this article does not touch the analysis and discussion of these questions, it focuses on the concept and content of performance evaluation, and reviews documents and internet resources to study the outcome of performance-based management in foreign museums. Specifically it draws on the annual reports and the assessment of performance measures from the Museum of New Zealand Te Papa Tongarewa, in an attempt to clarify the categories and methods of measurement that should be included in a comprehensive evaluation. Lastly, the National Palace Museum's performance measures is used as a domestic example. It is hoped that through this study of comparing and contrasting foreign measures with domestic evaluations, Taiwan's museums will get some suggestions for the performance-based management both in conception and in operation.